Overview
Work History
Education
Skills
Timeline
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Holly Friedbacher

Waukesha,WI

Overview

5
5
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
Waukesha, Wisconsin
04.2025 - Current
  • Oversaw daily pharmacy operations and workflow management.
  • Managed medication inventory and ensured proper stock levels.
  • Trained and mentored pharmacy technicians on procedures.
  • Implemented safety protocols for medication handling and storage.
  • Collaborated with healthcare providers to optimize patient care services.
  • Coordinated staff schedules to ensure adequate coverage and efficiency.
  • Conducted regular audits to maintain compliance with regulations.
  • Assisted in developing strategies for improving pharmacy services.
  • Established quality assurance standards for all aspects of pharmacy operations.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Created reports summarizing key performance metrics related to pharmacy operations.
  • Coordinated with insurance companies regarding billing issues or payment disputes.
  • Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
  • Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
  • Monitored inventory levels to ensure adequate supplies are available at all times.

Paralegal

The Law Office of Frank J. Schiro, Ltd.
Milwaukee, WI
04.2023 - 04.2025
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Drafted correspondence to clients and other attorneys.
  • Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
  • Assisted in the preparation of legal arguments and memoranda of law.
  • Created spreadsheets to track case information and deadlines.
  • Maintained client files according to established protocols.
  • Drafted discovery responses including interrogatories and requests for production of documents.
  • Organized evidence for use at trial or hearing proceedings.
  • Attended court proceedings to observe trials or hearings.
  • Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
  • Filed motions with courts electronically or via hard copy.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Entered data into and managed litigation databases and Excel spreadsheets.

Certified Pharmacy Technician

Walgreens
Greenfield, WI
12.2020 - 04.2023
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Verified accuracy of patient information on prescription orders.
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Prepared and given flu vaccines and COVID-19 vaccines.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.

Education

Associate of Science

Milwaukee Area Technical College
Milwaukee, WI
08-2027

Bachelor of Science - Criminal Justice

University of Wisconsin - Milwaukee
Milwaukee, WI
12-2024

High School Diploma -

Greenfield High School
Greenfield, WI
06-2019

Skills

  • Understands confidentiality
  • Legal research skills
  • Records Management
  • Exceptional writer
  • Legal writing
  • Office Administration
  • Document Preparation
  • File Organization
  • Proofreading
  • Client Communication

Timeline

Pharmacy Operations Manager

Walgreens
04.2025 - Current

Paralegal

The Law Office of Frank J. Schiro, Ltd.
04.2023 - 04.2025

Certified Pharmacy Technician

Walgreens
12.2020 - 04.2023

Associate of Science

Milwaukee Area Technical College

Bachelor of Science - Criminal Justice

University of Wisconsin - Milwaukee

High School Diploma -

Greenfield High School

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Holly Friedbacher