Holly Friedbacher
Milwaukee,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Pharmacy Specialist
Aurora
Waukesha, WI
04.2026 - Current
- Created reports summarizing key performance metrics related to pharmacy operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Negotiated contracts with pharmaceutical manufacturers for supply agreements at competitive prices.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Developed relationships with other healthcare providers to facilitate referrals for specialty medications or treatments.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Evaluated new products and services to determine their suitability for the pharmacy's offerings.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Monitored inventory levels to ensure adequate supplies are available at all times.
Pharmacy Operations Manager
Walgreens
Waukesha, Wisconsin
04.2025 - 04.2026
- Oversaw daily pharmacy operations and workflow management.
- Managed medication inventory and ensured proper stock levels.
- Trained and mentored pharmacy technicians on procedures.
- Implemented safety protocols for medication handling and storage.
- Collaborated with healthcare providers to optimize patient care services.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Conducted regular audits to maintain compliance with regulations.
- Assisted in developing strategies for improving pharmacy services.
- Established quality assurance standards for all aspects of pharmacy operations.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Monitored inventory levels to ensure adequate supplies are available at all times.
Paralegal
The Law Office of Frank J. Schiro, Ltd.
Milwaukee, WI
04.2023 - 04.2025
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Assisted in the preparation of legal arguments and memoranda of law.
- Created spreadsheets to track case information and deadlines.
- Maintained client files according to established protocols.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Organized evidence for use at trial or hearing proceedings.
- Attended court proceedings to observe trials or hearings.
- Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
- Filed motions with courts electronically or via hard copy.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Entered data into and managed litigation databases and Excel spreadsheets.
Certified Pharmacy Technician
Walgreens
Greenfield, WI
12.2020 - 04.2023
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared and given flu vaccines and COVID-19 vaccines.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
Education
Bachelor of Science - Criminal Justice
University of Wisconsin - Milwaukee
Milwaukee, WIHigh School Diploma -
Greenfield High School
Greenfield, WISkills
- Understands confidentiality
- Legal research skills
- Records Management
- Exceptional writer
- Legal writing
- Office Administration
- Document Preparation
- File Organization
- Proofreading
- Client Communication
Timeline
Pharmacy Specialist
Aurora
04.2026 - Current
Pharmacy Operations Manager
Walgreens
04.2025 - 04.2026
Paralegal
The Law Office of Frank J. Schiro, Ltd.
04.2023 - 04.2025
Certified Pharmacy Technician
Walgreens
12.2020 - 04.2023
Bachelor of Science - Criminal Justice
University of Wisconsin - Milwaukee
High School Diploma -
Greenfield High School