Holly Gilbert
Haltom City,TX
Summary
Team-oriented business professional who works well in a collaborative environment, yet also thrives on personal assignments. Accountable, demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the daily process.
Overview
11
11
years of professional experience
Work History
Logistics Coordinator
LX Pantos
08.2021 - 09.2024
- Optimized shipping processes by implementing efficient routing and scheduling systems.
- Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Learned and adapted quickly to new technology and software applications.
Assistant Manager
Zales
09.2020 - 08.2021
- Established team priorities, maintained schedules and monitored performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Dollar General
03.2018 - 06.2020
- Completing interviews, hiring, and training employees to company standards
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Time management for employees to stay productive
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted August 2018 from assistant manager to store manager.
Assistant Manager
Beall's
09.2016 - 03.2018
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Received and processed cash and credit payments for in-store purchases
- Set floor plans and put out freight to exceed company standard
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Store Manager
Dollar General
06.2015 - 09.2016
- Promoted in August 2015 to Lead Sales Associate in Rhome, Tx
- Promoted in May 2016 to Assistant Store Manager in Decatur, Tx
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Cashier
Conoco/Subway
02.2015 - 05.2015
- Received and processed cash and credit payments for in-store purchases
- Maintained friendly and professional customer interactions
- Opened and closed the store, including counting cash, opening and closing cash registers.
Cashier
Murphy Oil
04.2013 - 02.2015
- Received and processed cash and credit payments for in-store purchases
- Closed the store, including counting cash, opening and closing cash registers
- Demonstrated that customers come first by serving them with a sense of urgency
- Maintained friendly and professional customer interactions.
Shift Leader
SweetFrog
06.2014 - 12.2014
- Optimized shipping processes by implementing efficient routing and scheduling systems.
- Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Paradise HS
Paradise, TX06.2013
Skills
- Flexible
- Shipment planning
- Time Management
- Transportation Planning
- Organizational Skills
- Problem Resolution
Timeline
Logistics Coordinator
LX Pantos
08.2021 - 09.2024
Assistant Manager
Zales
09.2020 - 08.2021
Store Manager
Dollar General
03.2018 - 06.2020
Assistant Manager
Beall's
09.2016 - 03.2018
Assistant Store Manager
Dollar General
06.2015 - 09.2016
Cashier
Conoco/Subway
02.2015 - 05.2015
Shift Leader
SweetFrog
06.2014 - 12.2014
Cashier
Murphy Oil
04.2013 - 02.2015
High School Diploma -
Paradise HS