Holly Gillmore
Altamonte Springs,FL
Summary
Experienced with patient financial counseling, providing clear and compassionate financial guidance to patients. Utilizes detailed financial analysis and insurance coordination to support healthcare financial operations. Knowledge of patient advocacy and compliance with healthcare regulations ensures comprehensive financial support.
Overview
12
12
years of professional experience
Work History
Remote Patient Financial Counselor
Shady Grove Fertility
10.2021 - 01.2026
- Educated patients on payment options and financial assistance programs available.
- Provided comprehensive financial counseling to patients navigating fertility treatment options.
- Analyzed insurance coverage and benefits to optimize patient financial plans.
- Facilitated timely prior authorization requests through effective communication with healthcare providers and insurance companies.
Patient Financial Counselor
RMA of FL
03.2019 - 10.2021
- Educated patients on financial options and insurance coverage to enhance understanding and accessibility.
- Collaborated with healthcare providers to streamline billing processes and improve patient experience.
- Developed comprehensive financial plans tailored to individual patient needs, ensuring alignment with treatment goals.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
Prior Authorization Coordinator
Orlando Orthopedic
06.2017 - 02.2019
- Facilitated timely prior authorization requests to ensure patient access to necessary services.
- Collaborated with healthcare providers to gather required documentation for insurance approvals.
- Streamlined workflows for processing authorizations, enhancing department efficiency and turnaround times.
- Monitored changes in insurance guidelines, ensuring compliance with evolving authorization requirements.
Medical Receptionist
Altamonte Springs Internal Medicine
06.2014 - 06.2017
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Maintained electronic health records ensuring accuracy and compliance with regulations.
- Facilitated communication between patients and medical staff, enhancing patient experience.
- Oversaw front desk operations, ensuring seamless daily functions in a fast-paced environment.
Education
AA - Healthcare Administration
Chipola College
Marianna, FL05.2027
Skills
- Insurance Verification
- Financial Counseling
- Healthcare Regulations
- Medical Terminology
- HIPAA Compliance
- Prior Authorization Submissions
Timeline
Remote Patient Financial Counselor
Shady Grove Fertility
10.2021 - 01.2026
Patient Financial Counselor
RMA of FL
03.2019 - 10.2021
Prior Authorization Coordinator
Orlando Orthopedic
06.2017 - 02.2019
Medical Receptionist
Altamonte Springs Internal Medicine
06.2014 - 06.2017
AA - Healthcare Administration
Chipola College