Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

Elma Olivarez

Bellaire

Summary

Results-driven Patient Access Supervisor with over 23 years in healthcare administration. Proven success in managing diverse teams and enhancing operational efficiency through training and development. Dedicated to delivering exceptional patient experiences while ensuring compliance with regulatory standards.

Overview

years of professional experience

Work History

Patient Access III /Patient Financial Counselor

Conifer Health

Sugar Land

02.2026 - Current

Assisted patients with financial inquiries and insurance eligibility verification.
Educated patients about payment options and financial assistance programs.
Collaborated with healthcare providers to resolve billing discrepancies and concerns.
Developed resources to improve patient understanding of financial responsibilities.
Prepared detailed invoices for uninsured patients according to state laws.
Verified patients' insurance and payment methods during admissions or check-in processes.
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Orthopedic Scheduler

Memorial Hermann Hospital

08.2024 - 01.2026

Coordinated complex scheduling for 38 orthopedic locations ensuring alignment with operational needs.
Streamlined appointment processes by implementing updated schedules for therapist and patients.
Managed conflicts in schedules, resolving issues promptly to minimize disruptions.
Verified patients insurance including Medicare,medicaid and commercial insurance as well as workers comp cases.
Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.

Sr Patient Access Scheduling Representative/ Insurance Verifier /Authorization Clerk

Houston Methodist Orthopedics and Sports Medicine Neuroscience and Spine Center

10.2021 - 08.2024

Verified patients' benefits to determine financial responsibility.
Gather insurance and financial data to complete registration
Register patients in call center environment and in person contact
Schedules orthopedic appointments for Orthopedics and Sports medicine and Therapy visits including PT/OT/ST
Updates and maintains patient database according to established scheduled appointments
Executed work queues to facilitate timely processing of registration and scheduling tasks.
Coordinated patient scheduling for appointments, maximizing resource utilization and aligning staff availability.
Managed complex scheduling conflicts, adapting quickly to changes in patient needs and physician availability.
Scheduled all virtual visits for patients, coordinating with healthcare providers.
Provided attentive service to customers by addressing concerns and answering inquiries effectively.
Acted as a liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.

Patient Access Lead

Harris Health System

11.2019 - 10.2021

Gather insurance and financial data to complete registration.
Register patients in a SDC environment.
Run all daily reports for the Clinic
Updates and maintains patient databases according to established procedures.
Completes and balances all daily transaction paperwork. Maintains an open line of communication with all team members.
Complete all daily deposits
Train all new PAM staff
Verifying the patient's benefits to determine the patient's financial responsibility and collecting what is due at time of service.
Check inventory for required supplies, including office supplies as well as medical supplies and documenting needed cleaning products.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coins.
Schedule all Virtual visits
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.

Patient Access Supervisor

West Houston Medical Center

03.2012 - 10.2018

Supported leaders and staff in developing and delivering comprehensive training programs for registrars across all patient access areas.
Provides guidance and feedback on employee performance through the auditing and screening of registration work and various computer reports.
Cross trained to support all registration areas.
Assists department director and filled in as PAS Manager with the appropriate staffing of Patient Access areas.
Maintained up-to-date departmental records for each employee, documenting PTO, attendance issues, disciplinary actions, and commendable incidents to enhance departmental oversight.
Assures that all employees attend appropriate mandatory training annually.
Keep ahead of changes to state and federal regulatory compliance items affecting patient registration including HIPAA, EMTALA, etc.
Provides timely updates to staff as appropriate.
Oversaw daily cash handling procedures to ensure accuracy and efficiency.
Produces various reports and feedback to Director.
Facilitates staff education, knowledge sharing and teamwork by conducting regular staff meetings and utilizing other forms of communication.
Interacts on a needed basis with other departments which may be impacted by the Patient Access process.
Promotes a positive hospital image to patients, visitors and physicians.
I worked at Health-One, a nine (9) bed emergency room, which was an extension of West Houston Medical Center, located in Richmond, Texas as a registrar from June 2013 to Present. I am also familiar with Meditech and passport onesource, host and artiva.
Facilitated effective communication between patients and healthcare professionals to ensure timely and accurate response to patient needs.
Checked claims for errors, corrected issues and mailed out in a timely manner.
Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Resolved disciplinary issues and escalated major concerns to the department head.
Followed district protocols in handling and resolving disciplinary issues.
Advocated for the Stroke program and trained staff on new programs for the facility.