Nicole Walsh
Wapella,Illinois
Overview
6
6
years of professional experience
Work History
Hybrid Patient Financial and Patient Access
Warner Hospital
06.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Addressed bad debts in line with set protocols.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient billing issues in line with established guidelines.
- Provided excellent customer service to patients and medical staff.
Insurance Sales Representative
State Farm
03.2018 - 01.2022
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained detailed records of customer information and policy sales.
- Generated sales by recommending policies and add-ons.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Education
Bachelor Of Health Science - Applied Psychology
Southern New Hampshire University
Hooksett, NH09.2025
Diploma - General Studies
Mahomet-Seymour High School
Mahomet05.2008
Skills
- Team Leadership
- Patient Registration
- Till Counting
- Continuous Improvement Process
- Payment Processing
- Patient Admission
- Registration Processing
- Insurance Verification
- Outbound Calling
- Information Collection
- Money Handling
- Financial Recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Timeline
Hybrid Patient Financial and Patient Access
Warner Hospital
06.2022 - Current
Insurance Sales Representative
State Farm
03.2018 - 01.2022
Bachelor Of Health Science - Applied Psychology
Southern New Hampshire University
Diploma - General Studies
Mahomet-Seymour High School
Similar Profiles
April AlexanderApril Alexander
Patient Registration Clerk at Warner Hospital And Health ServicesPatient Registration Clerk at Warner Hospital And Health Services
Alissa FifeAlissa Fife
Emergency Room Patient Care Technician at John Warner Hospital and Health ServicesEmergency Room Patient Care Technician at John Warner Hospital and Health Services
Susanna LegnerSusanna Legner
Chief Nursing Officer at Warner Hospital And Health ServiceChief Nursing Officer at Warner Hospital And Health Service
Jessica RhodesJessica Rhodes
Kitchen Manager at Casey’sKitchen Manager at Casey’s
Trina HolmstromTrina Holmstrom
Instructor at SaskpolytechnicInstructor at Saskpolytechnic