Kelli Robinson
Farmington,NM
Summary
Accomplished professional with expertise in strategic planning and employee development within healthcare. Known for fostering collaboration and driving initiatives that enhance patient care and optimize workflows, ready to leverage skills to support organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director of Patient Financial Services/Patient Access
San Juan Regional Medical Center
Farmington, NM
07.2023 - 01.2026
- Led strategic initiatives to enhance patient care and operational efficiency.
- Collaborated with cross-functional teams to optimize resource allocation and workflow processes.
- Established key performance indicators to monitor progress towards strategic goals.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Reduced days in AR from nearly 60 to between 47-48
- Reduced aging from over 30% to 20%
- Met other goals set by CFO.
Manager of Patient Access
San Juan Regional Medical Center
Farmington, NM
12.2015 - 07.2023
- Streamlined patient registration processes, enhancing overall efficiency and reducing wait times.
- Implemented training programs for staff, improving service delivery and employee performance.
- Analyzed patient access metrics to identify trends and improve overall accuracy.
- Collaborated with clinical teams to ensure seamless patient transitions and improved care coordination.
- Led cross-functional teams in implementing new software systems, improving data accuracy and accessibility.
- Oversaw patient financial counseling services, ensuring patients received timely information about their out-of-pocket expenses and available payment options or assistance programs.
- Implemented best practices in revenue cycle management to maximize reimbursements while minimizing denials and write-offs.
- Ensured accurate data collection for billing purposes by overseeing the implementation of a new electronic health record system.
- Established key performance indicators, monitoring progress and implementing corrective actions when necessary.
- Managed a diverse team of Patient Access professionals, fostering an inclusive and supportive work environment that promoted collaboration and high-quality service delivery.
- Led the team through challenging times of the pandemic successfully meeting the demands and requirements that were enacted.
- Met goals set by the CFO.
Assistant Manager of Patient Access
San Juan Regional Medical Center
Farmington, NM
07.2007 - 12.2015
- Led daily operations for all areas of Patient Access, including 24/7 for the Emergency Department to ensure compliance with healthcare regulations and standards.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Implemented process improvements that streamlined patient care procedures and increased efficiency.
- Coordinated cross-departmental initiatives to enhance communication and collaboration among teams.
- Assisted in selection of staff and interview process.
- Assisted the Manager in investigating and responding to grievances
- Review and approved employee timecards to ensure accuracy and monitor attendance.
ED Registration Supervisor
San Juan Regional Medical Center
Farmington, NM
09.2005 - 07.2007
- Supervised registration processes, ensuring compliance with hospital policies and procedures.
- Trained and mentored staff on best practices for patient registration and data entry accuracy.
- Implemented workflow improvements that enhanced operational efficiency in the registration department.
- Coordinated with clinical departments to streamline patient intake and reduce wait times.
- Managed scheduling of staff shifts, optimizing coverage for peak patient registration periods.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality standards within the department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Registration Representative
San Juan Regional Medical Center
Farmington, NM
07.2004 - 09.2005
- Processed patient registrations efficiently using electronic health record systems.
- Monitored and maintained confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Assisted patients in completing necessary documentation and verifying insurance information.
- Collaborated with clinical staff to ensure accurate data entry and compliance with healthcare regulations.
Office Consultant-Dr. Suzanne Grey
San Juan Regional Medical Center
Farmington, NM
05.2002 - 11.2002
- Temporary position in a struggling office to provide support and conduct audits to improve patient flow, reduce accounts receivables and improve cash.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
Claims and Customer Service Manager
LifeCourse Management Services (San Juan Regional)
Farmington, NM
05.1999 - 05.2002
- Led claims and customer service teams to enhance client satisfaction and retention strategies.
- Responsible for daily operations of accurate claims processing for multiple insurances.
- Developed and implemented training programs for new staff on service protocols.
- Streamlined communication processes between departments to improve service efficiency.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
No Degree -
San Juan College
Farmington, NMHigh School Diploma -
Farmington High School
Farmington, NM05-1994
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Strategies and goals
- Employee development
- Budget management
- Financial reporting
- Multitasking and organization
- Coaching and mentoring
- Conflict resolution
- Team leadership
- Customer service
- Experienced in EMTALA/HIPAA
- Knowledge in Meditech/Cerner
- Knowledge in Allscripts/FirstNet
Certification
- FEMA Certified
- ISO Certified
Timeline
Director of Patient Financial Services/Patient Access
San Juan Regional Medical Center
07.2023 - 01.2026
Manager of Patient Access
San Juan Regional Medical Center
12.2015 - 07.2023
Assistant Manager of Patient Access
San Juan Regional Medical Center
07.2007 - 12.2015
ED Registration Supervisor
San Juan Regional Medical Center
09.2005 - 07.2007
Registration Representative
San Juan Regional Medical Center
07.2004 - 09.2005
Office Consultant-Dr. Suzanne Grey
San Juan Regional Medical Center
05.2002 - 11.2002
Claims and Customer Service Manager
LifeCourse Management Services (San Juan Regional)
05.1999 - 05.2002
No Degree -
San Juan College
High School Diploma -
Farmington High School