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Holly Gilman
White Sulphur Springs,MT
Summary
Dedicated paraprofessional skilled in behavior management and supporting students with special needs. Committed to fostering positive classroom interactions and enhancing individual learning experiences.
Overview
32
32
years of professional experience
Work History
Paraprofessional
White Sulphur Springs School
White Sulphur Springs, MT
08.2024 - Current
- Assisted teachers in classroom management and instructional activities.
- Supported students with special needs in daily learning tasks.
- Implemented behavioral management strategies to promote positive classroom interactions.
- Adapted educational materials for diverse learning styles and abilities.
Waitress Supervisor
AON Enterprise
White Sulphur Springs, MT
08.2018 - 08.2024
- Supervised daily operations of waitstaff, ensuring high service standards and customer satisfaction.
- Trained new employees on company policies, service techniques, and menu knowledge.
- Coordinated team schedules to optimize shift coverage and enhance workflow efficiency.
- Implemented operational improvements that reduced wait times during peak hours.
- Trained new employees on the cash register / Square program
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Cashier
Mathis Food Farm
White Sulphur Springs, MT
12.1993 - 10.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Welcomed customers and helped determine their needs.
- Unloaded trucks and put product away.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Medical Coder
Mountainview Medical Center
White Sulphur Springs, MT
04.2003 - 08.2018
- Analyzed medical records to ensure accurate coding and compliance with regulations.
- Collaborated with healthcare providers to clarify documentation for optimal coding accuracy.
- Conducted regular audits of coded data to identify discrepancies and enhance quality control.
- Trained new staff on coding guidelines, procedures, and software applications for improved efficiency.
- Implemented process improvements that streamlined workflows and reduced error rates in coding tasks.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Education
Associate of Science - Medical Coding/Records
U of M Helena College of Technology
Helena, MT05-2008
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Teacher support
- Classroom organization
- Classroom support
- Special education
- CPR and first aid
- Behavior improvements
Interests
Timeline
Paraprofessional
White Sulphur Springs School
08.2024 - Current
Waitress Supervisor
AON Enterprise
08.2018 - 08.2024
Medical Coder
Mountainview Medical Center
04.2003 - 08.2018
Cashier
Mathis Food Farm
12.1993 - 10.2019
Associate of Science - Medical Coding/Records
U of M Helena College of Technology