Holly (Luxx) Governale
Islip,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Amityville Music Hall
2021.05 - Current
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Supervised events from start to finish using effective crowd control methods.
Assistant Marketing Manager
The Red Clay Music Foundry
2017.02 - 2018.08
- Developed compelling content for company website, blog, and promotional materials to drive customer interest and sales.
- Enhanced customer engagement with targeted social media efforts and email marketing strategies.
VIP Box Office
Art Basel
2023.12 - 2023.12
- Check in guests swiftly and efficiently to ensure smooth box office functioning.
- Addressed customer concerns promptly, resulting in high satisfaction ratings from patrons attending events.
VIP Box Office Lead
III Points
2023.10 - 2023.10
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
Merchandise
Oceans Calling
2023.09 - 2023.09
- Streamlined inventory management processes for increased efficiency in restocking and tracking product availability.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Merchandise
SeaHearNow
2023.09 - 2023.09
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Box Office Lead
Moonrise
2023.08 - 2023.08
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
Box Office Lead
EDC Las Vegas
2023.05 - 2023.05
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
Box Office Lead
Okeechobee
2023.03 - 2023.03
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
- Implemented effective inventory management systems to maintain accurate records of ticket availability and sales.
Merchandise
Sea Hear Now
2022.09 - 2022.09
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Box Office
Electrify Expo
2022.09 - 2022.09
- Maintained a high level of professionalism while addressing customer concerns, resulting in positive feedback from patrons.
- Collaborated with coworkers to ensure smooth operations during peak hours, providing exceptional customer service at all times.
Bartender
Made In America
2022.09 - 2022.09
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Phish Fest
2022.08 - 2022.08
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Runner
Omegang Summer Concert Series
2013.06 - 2015.06
- Supported event organization by setting up and breaking down venues for various company gatherings.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
Education
HIGH SCHOOL DIPLOMA -
Eastport South Manor Jr /Sr Highschool
Amityville, NEW YORKPHOTOGRAPHY -
Suffolk Community College
Selden, NEW YORK06.2012
Skills
- Teamwork and Professionalism
- TIPS Certified
- Business Leadership
- Photography
- Product and Service Knowledge
- Workflow Efficiency
- Social Media Digital Marketing
- Operations Management
Certification
Photography
Timeline
VIP Box Office
Art Basel
2023.12 - 2023.12
VIP Box Office Lead
III Points
2023.10 - 2023.10
Merchandise
Oceans Calling
2023.09 - 2023.09
Merchandise
SeaHearNow
2023.09 - 2023.09
Box Office Lead
Moonrise
2023.08 - 2023.08
Box Office Lead
EDC Las Vegas
2023.05 - 2023.05
Box Office Lead
Okeechobee
2023.03 - 2023.03
Merchandise
Sea Hear Now
2022.09 - 2022.09
Box Office
Electrify Expo
2022.09 - 2022.09
Bartender
Made In America
2022.09 - 2022.09
Bartender
Phish Fest
2022.08 - 2022.08
Assistant Manager
Amityville Music Hall
2021.05 - Current
Assistant Marketing Manager
The Red Clay Music Foundry
2017.02 - 2018.08
Runner
Omegang Summer Concert Series
2013.06 - 2015.06
HIGH SCHOOL DIPLOMA -
Eastport South Manor Jr /Sr Highschool
PHOTOGRAPHY -
Suffolk Community College
Photography
Similar Profiles
Stephanie M. MartinezStephanie M. Martinez
Bartender at 713 Music Hall/ Bayou Music CenterBartender at 713 Music Hall/ Bayou Music Center
Kris CastilonKris Castilon
Bartender/Server at Bajo Taco, Country Music Hall Of FameBartender/Server at Bajo Taco, Country Music Hall Of Fame
Jenah PettroneJenah Pettrone
Bar Manager at Photo City Music HallBar Manager at Photo City Music Hall