Holly (Luxx) Governale
Islip,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Amityville Music Hall
05.2021 - Current
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Supervised events from start to finish using effective crowd control methods.
Assistant Marketing Manager
The Red Clay Music Foundry
02.2017 - 08.2018
- Developed compelling content for company website, blog, and promotional materials to drive customer interest and sales.
- Enhanced customer engagement with targeted social media efforts and email marketing strategies.
VIP Box Office
Art Basel
12.2023 - 12.2023
- Check in guests swiftly and efficiently to ensure smooth box office functioning.
- Addressed customer concerns promptly, resulting in high satisfaction ratings from patrons attending events.
VIP Box Office Lead
III Points
10.2023 - 10.2023
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
Merchandise
Oceans Calling
09.2023 - 09.2023
- Streamlined inventory management processes for increased efficiency in restocking and tracking product availability.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Merchandise
SeaHearNow
09.2023 - 09.2023
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Box Office Lead
Moonrise
08.2023 - 08.2023
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
Box Office Lead
EDC Las Vegas
05.2023 - 05.2023
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
Box Office Lead
Okeechobee
03.2023 - 03.2023
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
- Implemented effective inventory management systems to maintain accurate records of ticket availability and sales.
Merchandise
Sea Hear Now
09.2022 - 09.2022
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Box Office
Electrify Expo
09.2022 - 09.2022
- Maintained a high level of professionalism while addressing customer concerns, resulting in positive feedback from patrons.
- Collaborated with coworkers to ensure smooth operations during peak hours, providing exceptional customer service at all times.
Bartender
Made In America
09.2022 - 09.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Phish Fest
08.2022 - 08.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Runner
Omegang Summer Concert Series
06.2013 - 06.2015
- Supported event organization by setting up and breaking down venues for various company gatherings.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
Education
HIGH SCHOOL DIPLOMA -
Eastport South Manor Jr /Sr Highschool
Amityville, NEW YORKPHOTOGRAPHY -
Suffolk Community College
Selden, NEW YORK06.2012
Skills
- Teamwork and Professionalism
- TIPS Certified
- Business Leadership
- Photography
- Product and Service Knowledge
- Workflow Efficiency
- Social Media Digital Marketing
- Operations Management
Certification
Photography
Timeline
VIP Box Office
Art Basel
12.2023 - 12.2023
VIP Box Office Lead
III Points
10.2023 - 10.2023
Merchandise
Oceans Calling
09.2023 - 09.2023
Merchandise
SeaHearNow
09.2023 - 09.2023
Box Office Lead
Moonrise
08.2023 - 08.2023
Box Office Lead
EDC Las Vegas
05.2023 - 05.2023
Box Office Lead
Okeechobee
03.2023 - 03.2023
Merchandise
Sea Hear Now
09.2022 - 09.2022
Box Office
Electrify Expo
09.2022 - 09.2022
Bartender
Made In America
09.2022 - 09.2022
Bartender
Phish Fest
08.2022 - 08.2022
Assistant Manager
Amityville Music Hall
05.2021 - Current
Assistant Marketing Manager
The Red Clay Music Foundry
02.2017 - 08.2018
Runner
Omegang Summer Concert Series
06.2013 - 06.2015
HIGH SCHOOL DIPLOMA -
Eastport South Manor Jr /Sr Highschool
PHOTOGRAPHY -
Suffolk Community College
Similar Profiles
Stephanie M. MartinezStephanie M. Martinez
Bartender at 713 Music Hall/ Bayou Music CenterBartender at 713 Music Hall/ Bayou Music Center
Bobbie Jean SawyerBobbie Jean Sawyer
Guest Experience Specialist at Country Music Hall of Fame and MuseumGuest Experience Specialist at Country Music Hall of Fame and Museum
Sky LozierSky Lozier
Assistant Manager at Gaslight Music HallAssistant Manager at Gaslight Music Hall
Aidan VarleyAidan Varley
Promotions Staff Member at Long Island DucksPromotions Staff Member at Long Island Ducks
Tyler NakkenTyler Nakken
Deckhand at Fire Island FerriesDeckhand at Fire Island Ferries