Holly Grotti
Churubusco,IN
Summary
Results-oriented Manager with a proven track record of taking ownership and initiative to drive success. Demonstrates an exceptional work ethic and a commitment to surpassing company expectations. Skilled in building and maintaining productive working relationships, fostering team development, and achieving goals in fast-paced, deadline-driven environments. Thrives in both collaborative team settings and independent work. A history of consistently exceeding performance metrics and contributing to the overall success of the organization.
Overview
5
5
years of professional experience
Work History
Book Processor
Follett
McHenry, IL
03.2023 - 10.2023
- Set up and operated production machinery according to specific standards and protocols of company.
- Checked incoming books for damages or discrepancies.
- Maintained a clean and orderly work area throughout the day.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Classified defects from finished orders for record tracking and statistics.
- Verified and corrected product labels for accuracy.
- Received and processed orders for customized labels promptly and accurately.
Manager
Urban Air Adventure Park
Crystal Lake, IL
05.2018 - 12.2022
- Interviewed prospective employees and provided input to General Manager and Owner on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Crystal Lake South High School
Crystal Lake, IL05-2018
Skills
- Health and Safety Regulations
- Punctual and Reliable
- Attention to Detail
- Positive Attitude
- Incident Reporting
- Complex Problem-Solving
- Team Leadership
- Customer Service
Affiliations
- reading
- puzzles
- makeup
Timeline
Book Processor
Follett
03.2023 - 10.2023
Manager
Urban Air Adventure Park
05.2018 - 12.2022
High School Diploma -
Crystal Lake South High School
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