HOLLY HANSEN
Boston,United States
Summary
Experienced retail professional with 8 years of experience, eager to transition into a career fueled by a profound passion for jewelry. Recognized for adeptly closing high-value sales through motivation, skill, and extensive industry knowledge. Proficient in fostering collaboration and motivation within teams, driving positive attitudes and proactive selling approaches. Demonstrated ability to create inviting atmospheres for clients, cultivate lasting relationships, and deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Floor Lead
Mejuri
12.2023 - Current
- Cultivates collaborative team dynamics, motivating colleagues with positivity and enthusiasm.
- Oversees sales floor operations, offering real-time coaching and feedback to optimize team performance and enhance customer experiences.
- Demonstrates a strong presence on the floor, showcasing outstanding interpersonal and sales skills while embodying Mejuri's core values.
Lead Designer & Keyholder
West Elm
08.2022 - 12.2023
- Served as Lead Designer, overseeing major projects and spearheading sales prospecting efforts, while also serving as a mentor and role model for the Home Stylists.
- Assumed the role of Trade Specialist, delivering expert interior design guidance and managing orders for business-to-business projects with precision and professionalism.
- Provided daily support to the management team by executing opening and closing routines, managing register functions, and handling back-office procedures efficiently.
Sales Professional
Rebekah Brooks Jewelry
03.2022 - 08.2022
- Excelled in a full-service jeweler environment, demonstrating expertise in product knowledge encompassing Rebekah's jewelry, antique pieces, engagement rings, and diamonds.
- Managed repair services, conducting thorough assessments of jewelry damage and providing informed recommendations for repairs and enhancements.
- Demonstrated sales acumen, consistently meeting and exceeding commission goals through collaborative design with clients of custom engagement rings.
Home Stylist
West Elm
09.2019 - 03.2022
- Inspired customers to express themselves in their homes, bringing the brand to life and facilitating the discovery of products tailored to their needs.
- Drove sales by establishing connections and cultivating lasting relationships with customers through in-store, virtual, and in-home appointments.
- Designed clients' homes by creating detailed floor plans and mood boards, ensuring a cohesive and visually appealing design concept.
Education
Bachelor of Fine Arts - Printmaking
Massachusetts College of Art And Design
Boston, MA05.2014
Skills
- B2B Project Oversight & Leadership
- Store Opening and Closing
- Sales Floor Management
- Team Member Development
- Customer Service Excellence
- Product Knowledge Proficiency
- Jewelry Making & Repairs
- Design Expertise
Volunteer Work
Samaritans Text Line, 2020-2021
Timeline
Floor Lead
Mejuri
12.2023 - Current
Lead Designer & Keyholder
West Elm
08.2022 - 12.2023
Sales Professional
Rebekah Brooks Jewelry
03.2022 - 08.2022
Home Stylist
West Elm
09.2019 - 03.2022
Bachelor of Fine Arts - Printmaking
Massachusetts College of Art And Design
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