Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Holly Hargreaves

Holly Hargreaves

Hamilton Hill,WA

Summary

Bartender and front of house staff member with extensive knowledge of spirits, wines beers, who engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Efficient and fast learner, who can efficiently carry plates, memorize tables, make a range of hot and cold drinks and adapt to environment quickly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

8 Knots Tavern
11.2021 - Current
  • Cultivate positive customer and work relationships
  • Use communication and problem-solving skills to resolve conflicts and customer complaints efficiently and effectively
  • Work as part of a team to perform opening, closing, and day duties
  • Provide support to co-workers and work in a high-pressure fast-paced environment.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards..
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.

Outdoor Education Instructor

Manjedal Activety Center
03.2023 - Current
  • Instructed groups of students with multiple activities, including team building, climbing, orientation and other roping and land-based activities
  • Work as an apart of a team to timely complete activities to a high safety standard.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.

Sandwich Artist

Subway
08.2018 - 11.2021
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.

Online Shopper

Woolworths Group
04.2021 - 01.2022
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Presented professional image consistent with company's brand values.

Education

Certificate 3 - Hospitality

Training Institute Australasia
8 Knots Tavern
08.2022

Bachelor of Outdoor Recreation -

University of Notre Dame
2024

High School Diploma -

Melville Senior Highschool
11.2020

Skills

  • Conflict Resolution skills
  • Great Communication skills
  • First Aid/CPR
  • Leadership skills
  • Reliable
  • Quick learner
  • Flexible Schedule
  • Food and Beverage Service
  • Cocktail Knowledge
  • POS Transactions
  • Safe Alcohol Service

Accomplishments

  • Responsible service of alcohol
  • TAB compliance
  • Cert 3 Hospitality
  • First Aid
  • Provide Cardiopulmonary Resuscitation


Other Qualifications:

  • School Teacher Aquatic Rescue Training
  • Working with Children’s Check
  • Small Boat Sailing Qualification
  • Munda Biddi Ride guide
  • Recreational Skippers Ticket
  • Basic skills guide - canoe
  • Basic skills guide - Kayak

Certification

Certificate 3 - Hospitality (Completed August 2022)

References

Grant Kozma - 8 Knots Tavern

0481055678

Approved shift Manager


Gayle Cooke – Woolworths

0466965085

Department Manager


Kyle Holmes – 8 Knots Tavern

0408311764

Bar manager

  

Michele Craig – Mentor

0450909616

Shellcraig76@gmail.com

Child Health Nurse

Timeline

Outdoor Education Instructor

Manjedal Activety Center
03.2023 - Current

Food and Beverage Attendant

8 Knots Tavern
11.2021 - Current

Online Shopper

Woolworths Group
04.2021 - 01.2022

Sandwich Artist

Subway
08.2018 - 11.2021

Certificate 3 - Hospitality

Training Institute Australasia

Bachelor of Outdoor Recreation -

University of Notre Dame

High School Diploma -

Melville Senior Highschool

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Holly Hargreaves