Holly Harriman
Windsor,VA
Summary
I have proven my ability to not only be a leader but also a team player with extensive experience in retail management as well military catering, most recently at AAAA Self Storage, where I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. I excel in inventory management and staff development with my strategic approach to problem-solving and team leadership which consistently drove positive outcomes. I am skilled at training employees on exceptional customer service etiquette and sales techniques as well as overseeing all facets of customer-facing and back-end operations. I strive to be an encouraging manager and analytical problem-solver while maintaining talents for team building. I consider myself proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Store Manager
AAAA Self Storage
Petersburg, VA
11.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Manager
Burger King
Suffolk, VA
06.2013 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
92G Culinary Specialist
Army National Guard VA
Franklin, VA
02.2008 - 02.2014
- Conducted regular equipment maintenance checks, ensuring optimal functionality for efficient meal preparation.
- Coordinated with other departments for smooth operation during special events, ensuring proper communication and execution of tasks between teams.
- Actively participated in professional development opportunities to stay current with industry trends and best practices, enhancing overall culinary expertise.
- Managed kitchen inventory, reducing waste through effective planning and organization of ingredients.
- Supported successful catering events for military functions, preparing large quantities of food while maintaining high quality standards.
- Enhanced dining experience by preparing and serving high-quality meals for military personnel.
- Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
- Contributed to a positive work environment by fostering teamwork and collaboration among culinary specialists.
- Improved operational efficiency by streamlining kitchen processes and delegating tasks effectively among team members.
- Consistently followed standardized recipes while also making necessary adjustments based on availability of ingredients or desired taste profiles.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Inspected deliveries for accuracy and safety.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Assistant Store Manager
Lane Bryant
Chesapeake, VA
06.2012 - 06.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Churchland High School
Portsmouth, VA06.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Inventory Control
- POS Systems
- Goals and performance
- Team Building and Leadership
- Supply Ordering
- Store displays
- Staff Management
- Staff Supervision
- Accurate Cash Handling
Timeline
Store Manager
AAAA Self Storage
11.2015 - Current
Assistant Manager
Burger King
06.2013 - 11.2015
Assistant Store Manager
Lane Bryant
06.2012 - 06.2013
92G Culinary Specialist
Army National Guard VA
02.2008 - 02.2014
High School Diploma -
Churchland High School