Holly Heath
Petoskey,Michigan
Summary
Experienced hospitality professional specializing in customer service, fine dining etiquette, and wine service. Proven track record in elevating guest experiences and upholding service excellence.
Overview
16
16
years of professional experience
Work History
Automotive Technician
MTI
Rochester, Michigan
11.2022 - 09.2025
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Adhered strictly to company policies concerning quality control standards.
Bartender Shift Manager
Players Golf Simulators
Livonia, Michigan
03.2019 - 11.2022
- Oversaw bar operations during high-volume shifts, ensuring seamless service delivery.
- Delivered exceptional customer service, significantly enhancing guest experiences at simulators.
- Maintained cleanliness and organization of the bar area for safety compliance.
- Processed cash transactions with accuracy, maintaining daily cash reports for accountability.
Fine Dining Server
Fleming's Prime Steakhouse & Wine Bar
Livonia, Michigan
05.2009 - 05.2020
- Provided attentive service to guests in a high-end dining environment.
- Recommended food and wine pairings, enhancing guest dining experiences and fostering enjoyment.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Resolved guest inquiries and issues promptly, ensuring satisfaction and maintaining high service standards.
- Promoted additional menu items and special offers, contributing to increased guest engagement and sales.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Maintained cleanliness and organization of the dining area to uphold fine dining atmosphere.
- Participated in regular staff meetings and training sessions to improve service standards.
Education
Some College (No Degree) - Liberal Arts
Oakland Community College
Bloomfield Hills, MISkills
- Wine service
- Fine dining etiquette
- Fine dining experience
- Exceptional customer service
- Strong communication skills
- Customer service
- Tableside etiquette
- Wine pairings
- Detail-oriented
- Food safety compliance
- Dining room maintenance
References
References available upon request.
Timeline
Automotive Technician
MTI
11.2022 - 09.2025
Bartender Shift Manager
Players Golf Simulators
03.2019 - 11.2022
Fine Dining Server
Fleming's Prime Steakhouse & Wine Bar
05.2009 - 05.2020
Some College (No Degree) - Liberal Arts
Oakland Community College