Holly Heitz
Frisco,Texas
Summary
HealthCare Application Management Profile Strategic Planning & Execution / Full Lifecycle Project Management / Continuous Process Improvement
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proven track record of managing complex projects and optimizing application ecosystems. Seeking to leverage expertise in EMR implementation and support to contribute to the success of a forward-thinking organization driving efficiency and effectiveness of healthcare organizations.
Overview
30
30
years of professional experience
Work History
Sr. Director of Application Services
Catalyst Health Group
08.2022 - Current
- Established and lead a team of 17 professionals in the configuration, development, and implementation of AthenaOne for 11 practices (200+ providers), including planning, configuration, data migration and testing phases, to ensure smooth deployment and integration with existing systems and workflows
- Collaborated and established positive vendor relationships and negotiated contracts to ensure cost-effective solutions and timely delivery of services and products
- Provided leadership and mentorship to team members, fostering a culture of continuous learning, collaboration, and accountability
- Collaborated with cross-functional teams, including clinicians, IT professionals, and vendors, to identify requirements, customize workflows, and address technical issues and enhancements
- Created materials and facilitated training to ensure successful implementation and established evaluation tools to facilitate knowledge transfer and assist end-users in utilizing EMR applications effectively
- Monitored system performance, identified issues, and delivered solutions to ensure optimal EMR functionality and data integrity
- Integral member of EMR governance committees and interdisciplinary teams to support strategic planning initiatives, prioritize system enhancements, and drive organizational alignment with EMR goals and objectives
- Focused initiates to ensure structure and software was current with industry trends, best practices, and regulatory requirements in healthcare IT, particularly related to EMR systems and meaningful use criteria.
Director of Product Portfolio
Catalyst Health Group
07.2020 - 08.2022
Director of Applications
Catalyst Health Group
02.2018 - 07.2020
Sr. Manager of Applications
Catalyst Health Group
08.2017 - 02.2018
Manager of Innovative Solutions
Catalyst Health Group
07.2014 - 08.2017
EMR Consultant/ Data Configuration Specialist
Quatris HealthCo
02.2011 - 07.2014
- Supported the implementation of Centricity Practice Solutions across multiple healthcare facilities, including EMR configuration, data migration, and End User training
- Conducted comprehensive assessments of existing workflows and processes to identify opportunities for optimization and efficiency gains
- Partnered with clinical staff to customize EMR templates, forms, and order sets to align with specialty-specific requirements, workflows and preferences
- Collaborated with IT teams to integrate EMR systems with other healthcare technologies and third-party applications, such as laboratory information systems (LIS) and picture archiving and communication systems (PACS)
- Provided ongoing support and troubleshooting assistance to end-users.
EMR Education Consultant
Aprima
08.2010 - 02.2011
- Developed educational materials, user guides, and instructional videos to support Aprima EMR adoption and proficiency
- Customized educational materials and curricula based on the specific needs and workflows of each healthcare organization
- Evaluated training effectiveness through feedback surveys, assessments, and performance metrics, and made recommendations for continuous improvement
- Served as a subject matter expert on Aprima EMR system, staying abreast of industry trends and best practices.
Sr. Manager of Clinical Solutions
Mednetworx
01.2000 - 07.2010
- Implementation of Millbrook Practice Management to practices subscribing to services are part of an Application Service Provider offering
- Provided ongoing support, training and troubleshooting assistance to end-users during and after EMR implementation, addressing technical issues and resolving user inquiries in a timely manner.
Education
Bachelors in Interdisciplinary Studies, Business, Psychology & Sociology -
University of Texas at Arlington
Texas, TX01.1993
Skills
- Collaborative Leadership & Mentoring
- Implementation Planning and Execution
- Issues Resolution
- Customer & Vendor Relations
- Data Migrations
- Interface Implementation
- Revenue Cycle Management
- Financial Analysis & Reporting
- Project Management
Timeline
Sr. Director of Application Services
Catalyst Health Group
08.2022 - Current
Director of Product Portfolio
Catalyst Health Group
07.2020 - 08.2022
Director of Applications
Catalyst Health Group
02.2018 - 07.2020
Sr. Manager of Applications
Catalyst Health Group
08.2017 - 02.2018
Manager of Innovative Solutions
Catalyst Health Group
07.2014 - 08.2017
EMR Consultant/ Data Configuration Specialist
Quatris HealthCo
02.2011 - 07.2014
EMR Education Consultant
Aprima
08.2010 - 02.2011
Sr. Manager of Clinical Solutions
Mednetworx
01.2000 - 07.2010
Bachelors in Interdisciplinary Studies, Business, Psychology & Sociology -
University of Texas at Arlington
Similar Profiles
Monica RobersonMonica Roberson
Sr. HR Operations Lead at Catalyst Health GroupSr. HR Operations Lead at Catalyst Health Group
Jessica SelbyJessica Selby
Production Manager at Catalyst Creative GroupProduction Manager at Catalyst Creative Group
Thomas GundersonThomas Gunderson
CEO | Owner at Growth Catalyst Group, llcCEO | Owner at Growth Catalyst Group, llc