HOLLY HENTHORN
Sparks,NV
Summary
Technically-savvy with outstanding relationship building, training and presentation skills. Motivated Asst manger, with solid experience managing all levels of large scale projects, including budgeting and administration. Highly ambitious motivated with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Asst manger with 4 years experience. Areas of expertise include leadership skills ,customer based ,building a great Relationship with customers to make sure. Happy to come back for repeated business. Skilled Asst, manger with experience in the retail industry. Familiar with MSDS, SAFTY PROTOCOL ,Forklift cert ,. Meticulous leadership skills, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
Overview
15
15
years of professional experience
Work History
Merchandise Manager
Petco Animal Supplies Stores Inc.
03.2021 - Current
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Built, Positive relationships with vendors for consistent and reliable supply of products.
- Completed efficient store resets to prepare store for special promotions and seasonal updates
Head Clerk
Scolaris Food and Drug Company
03.2017 - 02.2022
- Store, store, including counting cash, Closing cash registers and creating staff assignments.
- Described use and operation of merchandise to customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Held each team member accountable for achieving brand and performance goals.
- Built and maintained effective relationships with peers and upper management.
- Unloaded trucks, stocked shelves and carried merchandise out on floor for customers.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Kept showroom clean and maintained neat, orderly product displays.
- Offered direction and gave constructive feedback to motivate team members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Interacted with customers by phone, email, or in-person to provide information
- Monitored office supplies and made arrangements for restocking of low-stock items
Assistant Manager ·
Tractor Supply Co
02.2014 - 01.2018
- Promoted from Team Leader to Assistant Manager within 6 months.
- Managed staff of 20 sales associates, 2 team leaders and 2 assistant managers.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet , Store needs.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Reordered inventory when it dropped below predetermined levels.
- Scheduled and led weekly store meetings for all employees.
- Trained and developed new associates on POS system and key sales tactics.
- Operated , cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized store, including, checkout desk and displays.
- Alerted customers , upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Welcomed customers , store and helped them locate items.
- Educated customers, Brand to incite excitement about ,company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
safety cordinator · Missouri Basin Materials, Inc
08.2010 - 10.2013
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Developed safety policies and procedures to be used at medical facilities.
- Regularly inspected facial masks to ensure that they met fire, hazard and safety
- Guidelines .To insure they were secure for safety.
- Fit tests were preformed .
- Documented for all OSHA regulations ,protocol.
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
Team Member
Walmart Supercenter
04.2008 - 10.2013
- Shared best practices for sales and customer service with other team members to help improve , store's efficiency.
- Communicated clear expectations and goals to each team member.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized , store, including , checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Welcomed customers into, store and helped them locate items.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Verified that all customers received receipts for their purchases.
- Preserved perfect attendance record for all years of employment.
Education
Coursework includes: Speech and Communication, Sociology and Psychology Student Body Treasurer - General Studies
06.1983
High School Diploma - General
08.1983
High school diploma
Coursework in Science.
Minor in Project Highlights.Top 10% of Class Training .
- Continuing education in Cosmetology
Skills
- Promotional Planning
- Manager Coaching and Training
Data management Strong verbal communication Powerful negotiator Team liaison Staff development Team leadership Extremely organized
- Seasonal Displays
- Special Assignments
Affiliations
Member, Association .The past 4 yrs @ Tractor Supply CO .Have been fun and fulfiling ,Helping Customers to find what they needed ,To compleate all there weekend Projects ,To help them and to have them always come in to ask for one pasific,Person to whom they trust to help with there needs .Makes one feel really good about what you do getting to know them all by name is really an Great feeling .
Timeline
Merchandise Manager - Petco Animal Supplies Stores Inc.
03.2021 - Current
Head Clerk - Scolaris Food and Drug Company
03.2017 - 02.2022
Assistant Manager · - Tractor Supply Co
02.2014 - 01.2018
- safety cordinator · Missouri Basin Materials, Inc
08.2010 - 10.2013
Team Member - Walmart Supercenter
04.2008 - 10.2013
Neptune High School - Coursework includes: Speech and Communication, Sociology and Psychology Student Body Treasurer, General Studies
Neptune High School - High School Diploma, General
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