Holly Holloway Gravengaard
Lee,FL
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
12
12
years of professional experience
1990
1990
years of post-secondary education
Work History
Bartender/Customer Service Representative
Madison RV & Golf Resort
Lee, FL
05.2019 - 01.2025
- Prepared and served a variety of beverages to guests at the resort.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted guests with menu selections and provided recommendations on drinks.
- Trained new bartenders on standard operating procedures and drink recipes.
- Handled cash transactions accurately and maintained financial records daily.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed inventory by tracking supplies and placing orders as needed.
- Monitored guest behavior to ensure a safe and enjoyable environment.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Receptionist
Amanda Weitzen OD
Jacksonville, Florida
05.2013 - 07.2014
- Greeted patients warmly and provided excellent customer service.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and responded to inquiries promptly and professionally.
- Coordinated patient check-ins and ensured accurate data entry.
- Assisted with insurance verification and processed patient forms efficiently.
- Maintained a clean and organized reception area for a welcoming environment.
- Handled patient follow-ups and reminders to enhance overall satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Holly Holloway
Louisville, KYLicense - Estitician
Arlington Beauty Care Academy
Jacksonville, FL 01.1986 - 05.1986
Some College (No Degree) - Accounting
Florida Junior College
Jacksonville, FLSkills
- Beverage mixing
- Cash handling
- Inventory management
- POS operation
- Employee training
- Effective communication
References
References available upon request.
Timeline
Bartender/Customer Service Representative
Madison RV & Golf Resort
05.2019 - 01.2025
Receptionist
Amanda Weitzen OD
05.2013 - 07.2014
License - Estitician
Arlington Beauty Care Academy
01.1986 - 05.1986
Holly Holloway
Some College (No Degree) - Accounting
Florida Junior College