Holly Hummel
New Hartford
Summary
Dynamic professional with extensive experience in customer service and cash handling at Rydell Chevrolet. Proven ability to enhance customer satisfaction through effective complaint resolution and teamwork. Skilled in data entry and maintaining accurate transaction records, ensuring operational efficiency and reliability in fast-paced environments. Committed to fostering positive relationships and delivering exceptional service.
Overview
27
27
years of professional experience
Work History
Service Cashier
Rydell Chevrolet
07.2022 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and payment processing.
- Assisted customers with inquiries, providing prompt and knowledgeable service to enhance satisfaction.
- Managed inventory of cash drawer supplies, maintaining adequate levels for daily operations.
- Coordinated with sales team to resolve discrepancies in transaction records and customer accounts.
- Trained new cashiers on procedures, improving onboarding efficiency and service consistency.
Office Assistant
Dan Deery Motor
09.2013 - 05.2021
- Organized and maintained office supplies, ensuring efficient workflow.
- Implemented filing system improvements, increasing document retrieval efficiency.
- Trained new hires on administrative procedures to streamline onboarding processes.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Daycare Provider
Self Employed
06.1999 - 04.2010
- Designed and implemented daily educational activities fostering child development and learning.
- Maintained safety standards and ensured a secure environment for children at all times.
- Communicated effectively with parents regarding child progress and daily activities.
- Developed personalized care plans addressing individual children's needs and interests.
- Organized group play sessions to promote social skills and teamwork among children.
- Monitored behavior, providing guidance to support positive interactions and conflict resolution.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Implemented positive discipline techniques to guide children''s behavior, setting clear expectations for conduct in the daycare setting.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
Education
Cosmetology
NICC
Calmar, IA05-1997
High School Diploma -
Central Community
Elkader, IA05-1992
Skills
- Customer service
- Money handling
- Cash handling
- Complaint resolution
- Sales transactions
- Drawer balancing
- Rental car management
- Warranty documentation
- Multi-line telephone management
- Teamwork
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Customer satisfaction
- Time management
- Care giving
- Data entry
Timeline
Service Cashier
Rydell Chevrolet
07.2022 - Current
Office Assistant
Dan Deery Motor
09.2013 - 05.2021
Daycare Provider
Self Employed
06.1999 - 04.2010
Cosmetology
NICC
High School Diploma -
Central Community