Summary
Overview
Work History
Skills
Timeline
Generic
Karen Duckworth

Karen Duckworth

Kaufman,TX

Summary

Dynamic and reliable Service Cashier with extensive experience at Leadership Ford, recognized for enhancing customer satisfaction through exceptional service and effective complaint resolution. Proficient in cash handling and drawer balancing, I consistently improved operational efficiency and maintained accurate financial records, fostering a positive shopping experience for patrons.

Overview

2011
2011
years of professional experience

Work History

Service Cashier

Leadership Ford
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Assisted customers with inquiries, providing exceptional service to enhance overall shopping experience.
  • Managed inventory levels by restocking merchandise and organizing products for optimal accessibility.
  • Collaborated with team members to maintain cleanliness and organization of checkout area, improving workflow efficiency.
  • Trained new staff on cash register operation and customer service protocols, fostering a supportive work environment.
  • Implemented best practices for cash management, reducing discrepancies during end-of-shift reconciliations.
  • Resolved customer complaints promptly, utilizing problem-solving skills to ensure satisfaction and retention.
  • Maintained up-to-date knowledge of promotions and store policies to effectively communicate information to customers.
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Handled customer inquiries, resolving issues promptly for increased satisfaction.
  • Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
  • Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.

Service Cashier

Park Cities Ford
11.2007 - 09.2010

Cashier, waited on customers, stocked shelves.

Schedular

At Home Healthcare
09.2005 - 07.2007

Schedular

Home Health Specialties
09.2003 - 08.2005
  • Coordinated scheduling of patient visits, ensuring optimal resource allocation and timely service delivery.
  • Managed appointment calendars for healthcare professionals, enhancing workflow efficiency and patient satisfaction.
  • Developed effective communication channels between clients and care teams, streamlining information exchange.
  • Utilized electronic health record systems to track patient data and maintain accurate scheduling records.
  • Resolved scheduling conflicts promptly, minimizing disruptions to patient care services and maintaining operational flow.
  • Monitored daily schedules to adapt to changes in patient needs or staffing availability effectively.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.

Service Cashier

Duncanville Ford
08.2001 - 08.2003
  • Educated new hires on effective cash management and customer interaction.
  • Ensured compliance with company policies and procedures during all transactions.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
  • Processed returns and exchanges efficiently, adhering to store policies and procedures.

Service Cashier

Regency LM
08.1996 - 06.1999
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.
  • Maintained accurate cash drawer balance through diligent reconciliation practices.
  • Collaborated with team members to streamline checkout procedures, reducing wait times.
  • Managed inventory levels by restocking merchandise as needed during shifts.
  • Implemented promotional displays to increase product visibility and sales engagement.

Cashier

BonTon Liqour
08.1987 - 06.1996

Cashier, waited on customers, stocked shelves.

Skills

  • Customer service
  • Money handling
  • Cash handling
  • Merchandise stocking
  • Product restocking
  • Stock replenishment
  • Paperwork processing
  • Complaint resolution
  • Drawer balancing
  • Invoice review
  • Financial records oversight
  • Teamwork
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Critical thinking
  • Excellent communication
  • Customer satisfaction
  • Customer service excellence
  • Organizational skills

Timeline

Service Cashier

Park Cities Ford
11.2007 - 09.2010

Schedular

At Home Healthcare
09.2005 - 07.2007

Schedular

Home Health Specialties
09.2003 - 08.2005

Service Cashier

Duncanville Ford
08.2001 - 08.2003

Service Cashier

Regency LM
08.1996 - 06.1999

Cashier

BonTon Liqour
08.1987 - 06.1996

Service Cashier

Leadership Ford
Karen Duckworth