Holly Huntley
Advanced Medical Transport of Central Illinois
Rock Island,IL
34
years of professional experience
Organized, reliable professional with experience supporting healthcare transportation and front-line communication services. Brings strong teamwork, time management, and attention to detail. Committed to accurate coordination, courteous service, and smooth daily operations.
Work History
Med Valet/Wheelchair Van Driver
1 Year 4 Months- Secured wheelchairs, mobility devices, and restraints according to safety procedures.
- Assisted riders during boarding and exiting with courteous, respectful support.
- Inspected vehicle condition before trips and reported maintenance or safety concerns promptly.
- Maintained clean, organized vehicle interior to support passenger comfort and hygiene.
- Provided timely communication with dispatchers regarding route changes or delays, ensuring smooth operations across the fleet.
Transportation Coordinator
11 Months- Coordinated participant transportation schedules, aligning rides with medical appointments and PACE service plans.
- Monitored ride assignments for timely pickup, drop-off, and wheelchair-accessible transport needs.
- Communicated daily with drivers, participants, and care teams to resolve routing changes and delays.
- Verified transportation requests, eligibility details, and appointment information for accurate scheduling.
- Collaborated with interdisciplinary staff to support reliable access to medical and social services.
Public Safety Dispatcher
4 Years 1 Month- Dispatched security, police, fire, and medical resources using radio and computer-aided dispatch systems.
- Monitored alarm, camera, and communication systems to identify threats and initiate rapid response.
- Answered emergency and non-emergency calls, prioritized incidents, and relayed critical information to appropriate responders.
- Documented incident details, actions, and outcomes accurately in dispatch logs and reporting systems.
- Trained new dispatch staff on procedures, call handling, and radio protocol compliance.
- Coordinated with clinical, security, and public safety teams to support safe patient and visitor operations.
Front Desk Receptionist
1 Year 5 Months- Greeted patients and visitors, directing traffic and maintaining welcoming front desk environment.
- Managed multi-line phones, routed calls, and relayed messages to appropriate clinical staff.
- Verified patient demographics, insurance information, and appointment details for accurate registration.
- Scheduled, confirmed, and rescheduled appointments while balancing provider calendars and patient needs.
- Coordinated patient flow with nursing and administrative teams to support efficient daily operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Switchboard Operator
3 Years 6 Months- Operated multi-line switchboard, overhead paging, and emergency notification systems with accuracy.
- Coordinated urgent communications for nursing, security, and clinical teams during high-priority situations.
- Directed incoming calls, transferring patients, staff, and callers to correct departments promptly.
- Responded to routine inquiries, delivering courteous assistance and clear information to callers.
- Improved call handling consistency by refining workflows and reinforcing department communication standards.
- Connected callers with appropriate professional, department, or business.
W.I.C. Program Assistant
23 Years 9 Months- Scheduled WIC appointments and maintained participant records with accuracy.
- Verified eligibility documents and updated client information in case files.
- Processed vouchers, forms, and benefit issuances following program guidelines.
- Answered participant inquiries and directed families to appropriate services.
- Coordinated intake paperwork and supported smooth clinic front-desk operations.
- Reconciled daily records and corrected discrepancies in client documentation.
Education
Computer Information Technology - Computer Information Systems
Skills
Attention to detail
Time management
Dependability
Reliable punctuality
Team collaboration
Problem-solving
Professional appearance
Timeline
Med Valet/Wheelchair Van Driver
Advanced Medical Transport of Central Illinois
07.2025 - CurrentRead More
Transportation Coordinator
UnityPoint Health Trinity - PACE Program
08.2024 - 07.2025Read More
Public Safety Dispatcher
UnityPoint Health Trinity Rock Island
07.2020 - 08.2024Read More
Front Desk Receptionist
Genesis Mercy One
02.2019 - 07.2020Read More
Switchboard Operator
UnityPoint Health Trinity
08.2015 - 02.2019Read More
W.I.C. Program Assistant
Rock Island County Health Department
11.1992 - 08.2016Read More
Hamilton Technical College
Computer Information Technology from Computer Information Systems
Read More