Summary
Overview
Work History
Education
Skills
Timeline
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HOLLY JACOBS

Farmington,NM

Summary

Experienced professional with over three years of coordinating initiatives and cultivating client relationships. Skilled communicator who establishes trust, identifies client needs, and delivers customized solutions. Thrives in fast-paced settings, adept at assisting others through obstacles, committed to utilizing skills for ongoing personal and professional development.

Overview

7
7
years of professional experience

Work History

Site Management Associate

ICON PLC
07.2024 - 06.2025
  • My responsibilities include the timely and accurate collection of case data for 30 case studies, evaluating the data, conducting a thorough review of each case, and overseeing the case study database with a closure procedure that aligns with case study protocols. Ensured regulatory compliance for the multiple therapeutic indications.
  • I implement comprehensive risk assessment and management strategies throughout each project lifecycle, which enhances site evaluations and speeds up issue resolution.
  • As the primary liaison for case study management issues, I address protocol inquiries and manage case study supplies while conducting central monitoring visits that strengthen site relationships.
  • Led cross-functional teams to enhance project delivery and operational efficiency.

Trial Master File Lead

ICON PLC
02.2022 - 07.2024
  • I managed all tasks related to the Trial Master File (TMF), ensuring that documentation quality and compliance met our contractual obligations for 30 case studies.
  • I developed training programs for study teams, which improved their documentation practices and raised compliance awareness.
  • My role involved creating and maintaining TMF plans while collaborating with sponsors to ensure the timely delivery of all necessary documentation.
  • I oversaw quality reviews to guarantee adherence to SOPs and proactively mitigated potential risks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Customer Service - Sales

Lighthouse Beer and Wine
07.2018 - 05.2022
  • Developed strong relationships with customers, fostering repeat business through personalized service.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved customer inquiries through various communication channels to enhance satisfaction and loyalty.
  • Worked effectively in fast-paced environments.
  • Served as the lead closing bartender, where I consistently delivered exceptional customer experiences, resulting in a strong increase in repeat business.
  • Maintained a clean, organized, and inviting environment, and utilized my extensive beverage knowledge to craft personalized drink recommendations that enhanced the guests’ overall experience.
  • I took pride in training new staff, ensuring they understood our service techniques and fostering a collaborative, supportive team environment.
  • Rotated stock and restocked shelves to maintain product availability and appearance.
  • Educated customers on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Bachelor of Arts - Political Science

The University of North Carolina At Wilmington
North Carolina
12.2021

Bachelor of Arts - Studio Art

The University of North Carolina At Wilmington
North Carolina
12.2021

Skills

  • Proficient in Microsoft Office and Google Docs, leveraging these tools to streamline processes and enhance productivity in documentation and reporting
  • A quick learner committed to continuous professional development, staying updated on industry trends and best practices
  • Highly organized with strong time management skills, ensuring timely completion of tasks and adhering to deadlines
  • Strong interpersonal listening skills to ensure effective customer communication and service

Timeline

Site Management Associate

ICON PLC
07.2024 - 06.2025

Trial Master File Lead

ICON PLC
02.2022 - 07.2024

Customer Service - Sales

Lighthouse Beer and Wine
07.2018 - 05.2022

Bachelor of Arts - Political Science

The University of North Carolina At Wilmington

Bachelor of Arts - Studio Art

The University of North Carolina At Wilmington

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