Holly Janssen
Bozeman,MT
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
33
33
years of professional experience
Work History
Retail Sales Associate
Heyday
07.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
7th Grade English and History Teacher
Bozeman School District
08.2011 - 06.2022
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Fostered a positive classroom atmosphere encouraging open communication between peers and instructor alike.
- Tracked student progress using formative assessments, adjusting instructional methods accordingly for optimal results.
- Boosted student engagement through the incorporation of interactive activities, group projects, and hands-on experiences.
- Attended professional development seminars and workshops to maintain expertise in pedagogy.
- Maintained strong lines of communication with parents through regular progress reports and parent-teacher conferences, promoting collaboration in supporting each child''s education journey.
- Implemented differentiated instruction strategies for a diverse classroom environment ensuring all learners had equal opportunities for success.
- Provided timely feedback on assignments and assessments, allowing students to continuously improve their work.
- Communicated clear learning objectives to students on each unique chapter.
- Provided advice and guidance to students needing morale-boosting and academic advising.
- Designed creative projects that allowed students to demonstrate their understanding of course material in various ways, catering to different learning preferences.
- Delivered prepared lesson plans using instructional materials and tools.
- Supported struggling students with targeted interventions, resulting in improved academic performance and confidence.
Primary School Teacher
Bozeman School District
08.1991 - 06.2011
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
- Developed strong relationships with parents, guardians, and colleagues through effective communication and collaboration, fostering a supportive learning environment for students.
- Served as a positive role model for both students and colleagues alike; demonstrated professionalism and dedication towards continuous improvement throughout my career.
- Designed daily lesson plans customized to student needs.
- Improved classroom management by setting clear expectations for behavior and implementing consistent consequences for inappropriate actions.
- Developed communicative relationships with students and parents to support learning.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Mentored new teachers within the school community by sharing best practices, lesson plans, and advice on navigating common challenges faced in the profession.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Contributed to school-wide initiatives aimed at improving overall academic achievement, including participation in professional development workshops and collaborating with colleagues on cross-curricular projects.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Met with parents to review Individualized Education Plans for at-risk students.
- Continuously updated curriculum content to reflect current educational standards and best practices, ensuring relevance in today''s rapidly changing world.
Education
Master of Science - Curriculum And Instruction
Lesley University
Cambridge, MA05-1996
Bachelor of Science - Elementary Education
Montana State University
Bozeman, MT06-1991
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Time management
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Phone etiquette
- POS system operations
- Conflict resolution
- Interpersonal and written communication
- Product recommendations
- Independent judgement
Timeline
Retail Sales Associate
Heyday
07.2023 - Current
7th Grade English and History Teacher
Bozeman School District
08.2011 - 06.2022
Primary School Teacher
Bozeman School District
08.1991 - 06.2011
Master of Science - Curriculum And Instruction
Lesley University
Bachelor of Science - Elementary Education
Montana State University
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