Results-oriented professional skilled in problem-solving and program creation. Successfully managed student behavior and developed impactful educational programs to engage families and support community needs.
Overview
15
15
years of professional experience
Work History
Family Service Worker
Stepforward, LLC
Cleveland, OH
10.2014 - 05.2026
Compiled all calls and interactions into computer data system.
Collaborated with sales and marketing teams to align retention efforts with overall business goals.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Managed student behavior in classroom by establishing and enforcing rules and procedures.
Built and strengthened positive relationships with students, parents, and teaching staff.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Engaged customers in friendly, professional dialogue to determine needs.
Community Outreach Worker
CEOGC/Stepforward, LLC
Cleveland, OH
10.2011 - 10.2014
Provided individuals and families with information and resources to connect with available programs.
Performed canvassing activities to drum up support and increase funds.
Went to client's homes to meet with families to provided on-going support for resources.