Kingsley Okituamah
East Orange,NJ
Summary
Experienced Family Services Specialist with expertise in case management and child welfare services. Developed individualized family service plans that address specific needs, while enhancing community outreach efforts. Fostered positive relationships with families to facilitate access to essential resources.
Overview
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Family service worker
Division of family assistance and benefit
East Orange, NJ
03.2024 - Current
- Conducted assessments to determine eligibility for Medicaid, specifically for the blind, aged and disabled ABD.
- Provided guidance on application processes for government benefits and services.
- Arranged and prepared case information for fair hearings, ensuring thorough representation of client needs.
- Maintained case records systematically, ensuring accurate documentation in line with agency standards.
- Collaborated with supervision to address complex customer eligibility issues, facilitating effective resolution.
- Approved and denied Medicaid applications by assessing eligibility based on living arrangements, income, and resources, ensuring compliance with regulations.
Youth Development Specialist
Administration for Children's Services
New York, New York
02.2022 - 03.2024
- Organized youth engagement programs, by promoting personal and social development.
- Developed curriculum materials to enhance educational experience.
- Assessed individual needs of youth to tailor support services effectively.
- Advocated for at-risk youth to improve daily environments and long-term prospects.
- Encouraged a safe environment by implementing behavioral expectations and providing appropriate supervision during all activities.
- Provided guidance and support to young people in developing life skills.
Customer Service Representative
Macys Department Store
Jersey City, NJ
09.2018 - 09.2022
- Assisted customers with product inquiries and concerns to enhance satisfaction.
- Processed returns and exchanges efficiently according to store policies.
- Collaborated with team members to maintain organized and appealing merchandise displays.
- Educated customers on current promotions and loyalty programs to drive engagement.
- Handled customer complaints with professionalism and empathy to resolve issues promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Claims Specialist
Social Security Administration, SSA
New York, NY
09.2019 - 09.2020
- Process claims for eligibility and determine if customer is eligible by applying federal regulations.
- Reviewed documentation to ensure accuracy and completeness of claims submissions.
- Collaborated with internal teams to resolve complex claims issues efficiently.
- Advised claimants on their rights and responsibilities under social security laws.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Responded to inquiries from claimants regarding their applications and benefits.
Customer Retention Agent
Comcast/ NBC Universal
Union, New Jersey
12.2017 - 09.2018
- Assisted customers with inquiries and service issues via phone and chat.
- Managed account updates and billing inquiries efficiently for customer satisfaction.
- Resolved escalated complaints by implementing effective problem-solving strategies.
- Monitored customer accounts to identify potential churn risk factors.
- Analyzed customer feedback to identify trends and improve retention strategies.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Assisted in developing new processes for improving customer relations management.
- Maintained accurate records of all interactions with customers including call logs, emails.
Education
Master of Science - Global Affairs
Rutgers University
New Brunswick, NJ 09.2015 - 12.2017
Bachelor of Science - Political Science
Ambrose Ali University
Ekpoma , Nigeria 06.2004 - 08.2008
Utoka Grammar School
Benin , Nigeria Skills
- Medicaid eligibility
- Eligibility determination
- Policy interpretation
- Benefit guidance
- Case management
- Documentation accuracy
- Report preparation
- Client interviewing
- Youth program development
- Social service coordination
- Child Protective Services
- Emergency intervention
- Behavioral assessment
- Conflict resolution
- Effective communication
- Team collaboration
- Customer relationship management
- Multicultural competence
- Multicultural awareness
- Reliability
- Time management
- Organizational skills
- Microsoft Office Suite
- Analytical thinking
- Problem solving
- Self Self-motivation
- Empathetic support
- Problem-solving
- Microsoft Office Suite
- Self motivation
Timeline
Family service worker
Division of family assistance and benefit
03.2024 - Current
Youth Development Specialist
Administration for Children's Services
02.2022 - 03.2024
Claims Specialist
Social Security Administration, SSA
09.2019 - 09.2020
Customer Service Representative
Macys Department Store
09.2018 - 09.2022
Customer Retention Agent
Comcast/ NBC Universal
12.2017 - 09.2018
Master of Science - Global Affairs
Rutgers University
09.2015 - 12.2017
Bachelor of Science - Political Science
Ambrose Ali University
06.2004 - 08.2008
Utoka Grammar School