Shene Love
Independence,United States
Summary
Highly-driven Health Care Coordinator with the desire to take on new challenges. Strong work ethic, accountability and exceptional administrative/coordinator skills. Well versed at working efficiently unsupervised and timely while mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service/Provider Data Analyst
Optum Serve
02.2024 - Current
- Working as a contractor with the Veterans Benefits Administration I assist in scheduling Veterans and Service Members for their compensation and pensions exams using a block scheduling system
- Communicate with Market Managers, Leadership etc
- Any dispensaries in our contracted practitioners' profiles to maintain accuracy
- Assist our customer service agents with escalated calls and concerns steaming from communication with our veterans servicemembers etc
Senior Clinical Coordinator
Optum
10.2021 - 02.2024
- Coordinate care for patients needing Home Infusion Therapy
- Ensure we have the necessary clinical documents, insurance information and demographics on file to service the patient
- Support clinical staff with patient communication, confirming and scheduling deliveries and whatever else is needed to ensure the patient receives seamless care in home, doctor's office and/or ambulatory infusion suite
Civil Rights Monitor
Ad Hoc Group Against Crime
04.2020 - 01.2023
- Assist with overseeing the screening process for patrons entering the Westport Entertainment District
- Ensure patrons are treated fairly and equally while being screened and document anything concerning
- Report imminent danger to Kansas City Police Department, Westport Security and my leadership when necessary
Patient Care Coordinator/ Benefit Verification Specialist
CORAM CVS INFUSION
11.2020 - 10.2021
- Coordinate Home Infusion Therapy Care for patients based on referrals that come through our intake team
- Work with the intake team making sure we have necessary clinical information ex, lab orders, prescriptions etc
- Communicate with the patient and family regarding coverage and requirements for home infusion therapy ex, ability to self-administer the medication
Eligibility Specialist II
HRS Erase (Aspirion)
02.2019 - 11.2020
- Work with the patient, hospital, state and federal programs to obtain healthcare coverage
- Submit applications for Medicaid/Medicare coverage as well as the necessary documents needed for processing the application
- Follow up as frequent as needed with the patient and state working towards an approval for healthcare coverage
Care Guide Receptionist
Blue Cross Blue Shield/Spira Care
02.2020 - 07.2020
- Check members in/ out coming into the Care Center for their scheduled doctor's visit
- Conduct Covid-19 screening ex., check patient temperature, verify any foreign travel, verify if experiencing certain symptoms as well as their guest and make sure they are masked before being roomed
- Communicate regularly with medical staff regarding visits, positive Covid-19 screening, lab orders etc
- Assist with overall function of the office including following the scheduled cleaning guidelines and making sure our members are comfortable while in the care center
Tele Interviewer III
Exam One, A Quest Diagnostics Company
09.2017 - 01.2020
- Execute a medical questionnaire necessary for applicants to obtain a life insurance policy for self, child or spouse
- Stay abreast with medical terminology for quality purposes, script accuracy and adherence
- Remain versatile and open to be cross trained on various clients, remaining productive and knowledgeable contributing to personal growth and success
Flow Associate
Burlington Stores
09.2015 - 02.2018
- Assist with the needs of the frontline associates, locating layaways, backing up cashiers and restocking of merchandise
- Staffed to unload trucks bringing merchandise to the store to be sorted, censored, labeled and merchandised for customer purchase
- Maintain clean and safe environment while using heavy equipment that can cause danger, ex trash compactor and pallet jack etc
Education
Equivalency Diploma -
Missouri Department of Secondary Education
06.2013
Skills
- EMR Systems
- Data Entry
- Typing speed 55 wpm
- Insurance Verification
- Administration
- Medicaid Eligibility
- Customer Service
- Microsoft Word
- Managed Care
- Scheduling
- Live chat support
- Coordination
Timeline
Customer Service/Provider Data Analyst
Optum Serve
02.2024 - Current
Senior Clinical Coordinator
Optum
10.2021 - 02.2024
Patient Care Coordinator/ Benefit Verification Specialist
CORAM CVS INFUSION
11.2020 - 10.2021
Civil Rights Monitor
Ad Hoc Group Against Crime
04.2020 - 01.2023
Care Guide Receptionist
Blue Cross Blue Shield/Spira Care
02.2020 - 07.2020
Eligibility Specialist II
HRS Erase (Aspirion)
02.2019 - 11.2020
Tele Interviewer III
Exam One, A Quest Diagnostics Company
09.2017 - 01.2020
Flow Associate
Burlington Stores
09.2015 - 02.2018
Equivalency Diploma -
Missouri Department of Secondary Education
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