Javaris Knight
Stockbridge,GA
Summary
With over 5+ years of customer service experience, I have handled handle high and low volume calls. I also have 3+years healthcare related experience. I have knowledge of medical record organization and patient advocacy. I have been successful at helping patients through care and treatment process. I have 3+ years experience dealing with Medicaid/Medicare and insurance verification . In Addition I am familiar with Medical Terminology and throughout the years I have cultivated exceptional interpersonal and negotiating skills.
Overview
7
7
years of professional experience
Work History
Customer Service/ Data Entry
CareMetx
09.2023 - Current
- Reviewed and analyzed patient data to ensure accuracy of medical records.
- Created reports, correspondence and other documents related to healthcare services.
- Transcribed physician dictations into accurate electronic medical records.
- Ensured compliance with HIPAA regulations regarding privacy of health information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
Enrollment Specialist/Medical Scheduler
United Digestive
Atlanta, GA
03.2022 - 06.2023
- Insurance verification
- Utilize HEIDS
- Prior authorization
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Pharmacy Insurance
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Documented and managed patient information in computer system
- Referred patients to appropriate professionals and services
- Scheduled patient appointments and procedures
- Obtained proper authorization and identification to release confidential medical records
- Utilized technology and specialized software to maximize productivity
- Utilize Healthcare software to assist patients (EPIC, Kptx, Fluency, )
- Registered patients by verifying records to update computer system and patient charts
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Patient Intake Specialist
Chime Solution
Atlanta, GA
05.2020 - 03.2022
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Maintained files for referral and insurance information, entering referrals into system.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
Billing Specialist
Teleperformance
Boca Raton, FL
08.2017 - 04.2020
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Assessed and resolved variances in accounts, databases and bills
- Evaluated accounts for payment compliance and contacted customers
- Processed and sent invoices, adjustments and credit memos to customers.
Education
Completion of Continued Education Course of Medical Terminology 101 Course - Medical Terminology 201
Universalclass.com
05.2025
Completion of Continued education course of medical terminology 201 course through universalclass.com. -
05.2025
Intro To Medical Coding - Medical Coding
Udemy.com
07.2023
High school diploma -
Royal Palm Beach High School
06.2015
Healthcare Administration
Georgia State University
Atlanta, GASkills
- Insurance Verification
- EMR Systems
- Medicare
- Medicaid
- HIPAA
- General of knowledge of CPT coding
- Medical Terminology
- General of knowledge of ICD-10-CM coding
- Epic
- Employee Benefits
- Connect
- Documentation review
- Medical Terminology
- ECW
- Prior Authorization
- Benefit investigation experience
- Data Entry
- General of knowledge of HCPCS coding
Timeline
Customer Service/ Data Entry
CareMetx
09.2023 - Current
Enrollment Specialist/Medical Scheduler
United Digestive
03.2022 - 06.2023
Patient Intake Specialist
Chime Solution
05.2020 - 03.2022
Billing Specialist
Teleperformance
08.2017 - 04.2020
Completion of Continued Education Course of Medical Terminology 101 Course - Medical Terminology 201
Universalclass.com
Completion of Continued education course of medical terminology 201 course through universalclass.com. -
Intro To Medical Coding - Medical Coding
Udemy.com
High school diploma -
Royal Palm Beach High School
Healthcare Administration
Georgia State University