Janette Avalos
TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Data Entry/Customer Service Representative
Carenet Health
06.2021 - 11.2025
- Maximize customer satisfaction through proficient management of high volumes of inbound and outbound communications, skillfully addressing customer needs in healthcare-related matters, while maintaining strict compliance with HIPAA regulations.
- Maintain 100% accuracy in data entry from various sources into system databases and client portals, ensuring timely project completion.
- Identify and correct data deficiencies and errors proactively, ensuring the highest level of output accuracy.
- Coordinated healthcare appointments for members, providing clear information on benefits and insurance coverage to enhance service delivery.
- Performed administrative tasks including filing, scanning, and document organization in busy office environment to ensure efficient operations.
- Formatted and structured reports, executed backup operations to protect data integrity, and addressed information requests promptly to support team needs.
Medical Data Entry Clerk
New Beginning Home Care Inc.
02.2019 - 04.2021
- Maintained detailed logs of finished and in-progress data entry projects to identify improvement areas, enhancing overall productivity.
- Streamlined administrative operations by managing patient records, coordinating with third parties to resolve outstanding questions, and greeting visitors while ensuring HIPAA compliance.
- Conducted routine data audits to ensure data integrity, addressing duplicate entries, missing data, and inconsistencies proactively.
- Optimized data entry processes using appropriate data solutions, techniques.
- Ensured accuracy by identifying incomplete information on patient forms before processing.
Education
Medical Assistant -
Southern Careers Institute
San Antonio, TX 08.2007 - 03.2009
High School Diploma -
United South High School
08.2001 - 05.2004
Skills
- Insurance verification
- Claims processing
- HIPAA compliance
- Medical terminology
- Microsoft Office
- Data auditing
- Administrative support
- Documentation
- Detail-oriented
- Problem solving
- Customer service
Timeline
Data Entry/Customer Service Representative
Carenet Health
06.2021 - 11.2025
Medical Data Entry Clerk
New Beginning Home Care Inc.
02.2019 - 04.2021
Medical Assistant -
Southern Careers Institute
08.2007 - 03.2009
High School Diploma -
United South High School
08.2001 - 05.2004