La´Tia Gant
Bossier City,LA
Summary
Customer-focused service professional with strong communication skills and experience managing high-volume inbound calls while maintaining positive customer relationships. Skilled at entering data quickly with strong attention to detail and accuracy.
Overview
1
1
year of professional experience
Work History
Data Entry Operator/Customer Service- Seasonal
General Dynamics Information Technology- FEMA
05.2024 - 10.2025
- Accurately entered, updated, and maintained confidential customer and case information within database systems.
- Reviewed records and documentation for accuracy, completeness, and compliance with agency procedures.
- Processed high volumes of data while maintaining strong attention to detail and efficiency.
- Assisted with customer record management and administrative support tasks.
- Maintained organized digital files and ensured timely data processing.
- Communicated professionally with team members and applicants regarding documentation and case updates.
- Conducted outbound calls to third parties to verify estimates, invoices, receipts, insurance settlements, and claim denials while ensuring accurate documentation and compliance with procedures.
Education
B.S. - Leisure Studies: Therapeutic Recreation
Grambling State University
Grambling, LAHigh school diploma -
Red River High School
Coushatta, LASkills
- Data Entry
- Insurance Verification
- Records Management
- Outbound Verification Calls
- Customer Communication
- Documentation Review
- Database Systems
- Active Listening
- Problem Solving
- Phone Etiquette
- Confidential Information Handling
Timeline
Data Entry Operator/Customer Service- Seasonal
General Dynamics Information Technology- FEMA
05.2024 - 10.2025
B.S. - Leisure Studies: Therapeutic Recreation
Grambling State University
High school diploma -
Red River High School