Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Quote
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Tracey Paige Maertens

Tuckerton,NJ
Tracey Paige Maertens

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
years of professional experience

Work History

World Travel Holdings
USA Remote, NJ

Travel Consultant/Customer Service/Computer Data Entry Operator
09.2016 - 03.2020

Job overview

  • Maintained up-to-date knowledge of all aspects of the travel industry including fares, tariffs and regulations.
  • Assisted customers in selecting appropriate tours based on their budget and preferences.
  • Processed payments from customers using credit cards or other payment methods such as PayPal or bank transfer.
  • Answered queries via phone, email or live chat contact regarding visas, passports, currency exchange rates.
  • Managed online booking systems for airline tickets and hotel reservations.
  • Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.
  • Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Responded promptly to customer inquiries via phone, email or live chat.
  • Developed and maintained strong relationships with customers to ensure repeat business.

RCN Cable
Wilkes Barre, , PA

Customer Service/ Data Entry
05.2011 - 04.2016

Job overview

  • Maintained accurate records of customer interactions using computer systems.
  • Provided assistance with setting up new accounts for customers who had not previously done business with the company.
  • Assisted customers with product selection, purchase, delivery, installation and returns.
  • Provided excellent customer service to clients, ensuring their needs were met in a timely and efficient manner.
  • Maintained accurate records of customer interactions and transactions for future reference.
  • Educated customers on how to use the store's products or services effectively.
  • Handled confidential financial transactions such as credit card payments or refunds securely.
  • Answered incoming calls from customers regarding product availability, pricing, order status and other related issues.
  • Reviewed daily sales figures to help identify areas where improvements could be made.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Resolved customer complaints and issued refunds as needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Determined appropriate databases for completed documents and transferred files electronically.

Education

Central Regional High School
Bayville, NJ

from College Student Counseling And Personnel Services
06-1990

University Overview

Skills

  • Global travel experience
  • Travel documentation knowledge
  • GDS knowledge
  • Strong Communication Skills
  • Advanced itinerary planning
  • Regulations and compliance
  • Hotel Accommodations
  • Leisure travel
  • Special needs travelers
  • Relationship Management
  • Travel Arrangements
  • Client networking
  • Credit card payments
  • Exceptional customer service
  • Retail Sales
  • Client Relationship Building
  • Reservations Management
  • Client Consultations
  • Critical Thinking
  • Reservations Booking
  • Data Entry
  • CRM Software

Timeline

Travel Consultant/Customer Service/Computer Data Entry Operator
World Travel Holdings
09.2016 - 03.2020
Customer Service/ Data Entry
RCN Cable
05.2011 - 04.2016
Central Regional High School
from College Student Counseling And Personnel Services
Availability
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Work Preference

Work Type

Full TimePart TimeGig Work

Work Location

Remote

Important To Me

Work from home option4-day work weekWork-life balanceCareer advancementFlexible work hoursPaid time off401k matchStock Options / Equity / Profit Sharing

Quote

The only limit to our realization of tomorrow will be our doubts of today.
Franklin D. Roosevelt

Languages

English
Native language

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