Human services professional experienced in disability support, housing assistance, Medicaid applications, community resource coordination, and client advocacy. Skilled in maintaining records, coordinating with service providers, explaining program requirements, and supporting individuals and families with dignity and respect. Background includes public housing compliance, healthcare administration, staff supervision, and employment coaching.
Overview
1
1
Certification
3
3
years of post-secondary education
23
23
years of professional experience
Work History
Family Support Specialist / Employment Specialist (Job Coach)
Youth Advocate Programs, Inc. (YAP)
Bethlehem, PA
09.2025 - Current
Facilitated employment, independence, and community participation for individuals with intellectual and physical disabilities. Created individualized service plans aligned with participants' goals, strengths, needs, and preferences. Delivered job coaching, advocacy, and guidance to empower participants and families. Connect families with housing, food, rental assistance, and other community resources. Coordinate with social agencies, healthcare providers, schools, and community organizations. Complete assessments, progress notes, aftercare plans, billing documentation, and required incident reports.
Delivered community-based family support services for Youth Advocate Programs, Inc.
Conducted home visits to evaluate youth safety and family needs. and monitored youth safety and family needs.
Built supportive relationships with youth, caregivers, and community partners.
Coordinated Medicaid applications and renewals for residents and families, ensuring accurate and timely submission of required documentation.
Director of Admissions
Associated Builders & Contractors, Inc.
Allentown, PA
02.2018 - 02.2022
Oversaw admissions and registration for continuing education trade programs, ensuring compliance with industry standards. Worked with the Department of Labor & Industry's Apprenticeship and Training Office to register students' on-the-job training hours. Facilitated support for students and employers while maintaining accurate program records and coordinating successful events. Led and developed a team of 25 employees, fostering a collaborative environment to enhance team effectiveness.
Managed apprenticeship admissions process to streamline candidate selection. for construction training programs across local chapter operations.
Coordinated outreach with schools, employers, and community partners for apprentice recruitment.
Facilitated outreach efforts to build relationships with schools and employers for apprentice recruitment. with schools, employers, and community partners for apprentice recruitment.
Director of Supportive Services / Leasing Agent
Global Tax & Leasing LLC
Newark, NJ
10.2015 - 01.2018
Processed rental applications, prepared leases, collected payments, and maintained tenant records to ensure smooth tenancy operations. Coordinated move-ins, move-outs, and property inspections while addressing unit and common-area concerns to enhance tenant satisfaction. Connected tenants with social services, rental assistance, and community resources. Collaborated with property staff and service providers to resolve tenant concerns and facilitate housing stability.
Oversaw tax compliance workflows for various client accounts. Ensured regulatory compliance for tax obligations across Global Tax & Leasing clients.
Consulted with clients regarding optimal leasing structure options. Provided insights on tax planning strategies and leasing structure options.
Directed tax compliance workflows for Global Tax & Leasing client accounts.
Direct Support Provider
Resources for Human Development
Nazareth, PA
05.2013 - 10.2015
Supported individuals with intellectual and physical disabilities in daily living skills, community activities, and achieving personal goals. Developed and monitored individual service plans while coordinating with care providers to ensure comprehensive support.Pediatric Unit Administrative Partner
Assisted residents with daily living tasks in RHD community homes to promote independence and quality of life.
Monitored personal care needs and documented observations in service records.
Administered medication reminders and followed care plans.
Direct Support Provider
Lehigh Valley Health Network
Allentown, PA
08.2008 - 03.2013
- Registered and admitted patients, coordinating discharge processes to ensure smooth transitions.
- Registered and admitted patients and coordinated discharge processes.
- Scheduled appointments and coordinated patient transfers with hospitals and medical facilities, enhancing continuity of care.
- Supported patient flow by sharing updates on admissions, discharges, procedures, and transfers, facilitating timely decision-making.
Director of Community Service**
Easton Housing Authority
Easton, PA
11.2003 - 08.2008
- Administered community service requirements for residents across 367 housing units, tracking participation and compliance.
- Engaged with tenants to clarify obligations and facilitate connections to relevant service opportunities.
- Presented noncompliance cases to local magistrate, documenting outcomes and coordinating follow-up actions.
- Organized tenant and leasing files, spreadsheets, and documentation for HUD compliance reviews and audits.
- Maintained tenant and leasing files, spreadsheets, and documentation for HUD-related compliance reviews and audits.
- Conducted move-in and move-out inspections and coordinated repairs with the Maintenance Department.
Education
Master of Science - Public Health Administration
University of Phoenix
Phoenix, AZ
09.2025 - 11.2026
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ
08.2023 - 03.2025
Skills
Client and family support, Community resource referral, Disability and employment support, Medicaid application assistance, Housing and leasing administration, Program compliance and documentation Service planning and case coordination, Microsoft Office and document review
Case management
Medicaid eligibility
Public health
Employment assessments
Certification
- Certified Behavioral Health Technician | July 2024–Present
- Licensed Personal Care Home Administrator | August 2026
Education and Training
Personal Care Home Administrator Training — 100-hour program
Penn State | Allentown, PA | April 2026–July 2026
Behavioral Health Technician Training
ABA Centers of Pennsylvania | Philadelphia, PA | June 2025–March 2026
Timeline
Master of Science - Public Health Administration
University of Phoenix
09.2025 - 11.2026
Family Support Specialist / Employment Specialist (Job Coach)
Program Specialist/Practice Manager GS at New York Harbor Healthcare SystemsProgram Specialist/Practice Manager GS at New York Harbor Healthcare Systems