Holly Kovar
Lemon Grove,CA
Summary
Dynamic Table Games Dual Rate Dealer with a proven track record at Harrah's Rincon, excelling in exceptional customer service and casino policy compliance. Adept at supervising teams and ensuring game integrity, I leverage strong communication skills to enhance guest experiences while maintaining a fun and secure gaming environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Table Games Dual Rate Dealer
Harrah's Rincon
06.2023 - Current
- Create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Supervise, coach, instruct and direct Table Games Dealers in proper procedures of appropriate aspects of table game operations.
- Monitor table game activities for adherence to casino and government rules, regulations, and procedures.
- Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
- Track and document play of guests by monitoring wager amounts, length of play, purchase amounts, and wins/losses.
- Ensure the protection and integrity of games, currency, chips, playing cards, and other assets.
- Maintain and ensure adherence to all internal and external regulations, policies, and procedures with assigned games.
- Exchange currency for gaming chips, fills, pay or collect bets according to house rules.
- Acknowledge, greet, and converse with guests who play at or approach assigned games in a friendly, courteous, and professional manner.
- Assist guests in understanding the rules and ensure adherence to established policies and procedures.
- Provide accurate and efficient dealing in all games including, but not limited too Craps and Roulette, while following proper game procedures.
Table Games Dual Rate Dealer
Viejas Casino
06.2021 - 12.2022
- Create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Supervise, coach, instruct and direct Table Games Dealers in proper procedures of appropriate aspects of table game operations.
- Monitor table game activities for adherence to casino and government rules, regulations, and procedures.
- Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
- Track and document play of guests by monitoring wager amounts, length of play, purchase amounts, and wins/losses.
- Ensure the protection and integrity of games, currency, chips, playing cards, and other assets.
- Maintain and ensure adherence to all internal and external regulations, policies, and procedures with assigned games.
- Exchange currency for gaming chips, fills, pay or collect bets according to house rules.
- Acknowledge, greet, and converse with guests who play at or approach assigned games in a friendly, courteous, and professional manner.
- Assist guests in understanding the rules and ensure adherence to established policies and procedures.
- Provide accurate and efficient dealing in all games including, but not limited too Craps and Roulette, while following proper game procedures.
Table Games Dual Rate Dealer
Jamul Casino
08.2020 - 04.2021
- Create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Supervise, coach, instruct and direct Table Games Dealers in proper procedures of appropriate aspects of table game operations.
- Monitor table game activities for adherence to casino and government rules, regulations, and procedures.
- Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
- Track and document play of guests by monitoring wager amounts, length of play, purchase amounts, and wins/losses.
- Ensure the protection and integrity of games, currency, chips, playing cards, and other assets.
- Maintain and ensure adherence to all internal and external regulations, policies, and procedures with assigned games.
- Exchange currency for gaming chips, fills, pay or collect bets according to house rules.
- Acknowledge, greet, and converse with guests who play at or approach assigned games in a friendly, courteous, and professional manner.
- Assist guests in understanding the rules and ensure adherence to established policies and procedures.
- Provide accurate and efficient dealing in all games including, but not limited too Craps and Roulette, while following proper game procedures.
Table Games Dealer
Barona Casino
02.2004 - 08.2020
- Create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount
- Maintain and ensure adherence to all internal and external regulations, policies, and procedures with assigned games.
- Exchange currency for gaming chips, fills, pay or collect bets according to house rules.
- Acknowledge, greet, and converse with guests who play at or approach assigned games in a friendly, courteous, and professional manner.
- Assist guests in understanding the rules and ensure adherence to established policies and procedures.
- Provide accurate and efficient dealing in all games including, but not limited too Craps and Roulette, while following proper game procedures.
Education
No Degree - General Education
Grossmont College
El Cajon, CAHigh School Diploma -
Mount Miguel High School
Spring Valley, CA06-1994
Skills
- Exceptional customer service
- Casino policy compliance
- Efficient time management
- Excellent communication
- Adaptability and flexibility
- Game Knowledge and proficiency
Certification
Certified and trained in Blackjack, Baccarat, Craps, Crapless Craps, Roulette, Paigow, Asia Poker, Ultimate Texas Holdem, Six Card Poker, Let It Ride, Free Bet Blackjack, Three Card Poker, Dai Baccarat, Mississippi Stud, High Limit Baccarat and Pitch Double Deck
Timeline
Table Games Dual Rate Dealer
Harrah's Rincon
06.2023 - Current
Table Games Dual Rate Dealer
Viejas Casino
06.2021 - 12.2022
Table Games Dual Rate Dealer
Jamul Casino
08.2020 - 04.2021
Table Games Dealer
Barona Casino
02.2004 - 08.2020
No Degree - General Education
Grossmont College
High School Diploma -
Mount Miguel High School
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