HOLLY Lassiter
Aulander,NC
Summary
Medical administrative support professional delivering high productivity and rapid task completion. Skilled in patient scheduling, medical billing, and medical records management. Maintains organized office operations and consistent, professional patient communication.
Overview
20
20
years of professional experience
Work History
Referral Specialist
Roanoke Chowan Community Health Center
Ahoskie, North Carolina
10.2025 - Current
- Coordinated patient referrals for community health center specialty services
- Verified insurance requirements and prior authorization details for referred patients
- Tracked referral status through electronic health record systems
- Communicated with patients about referral steps, appointments, and care access
- Reviewed referral documentation to ensure accuracy and completeness of supporting records
- Collaborated with providers, nurses, and outside offices on referral needs
- Facilitated communication between referring physicians and healthcare professionals to clarify referral processes and requirements
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
- Tracked referral progress from submission through authorization or denial notification to ensure timely patient care.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Collaborated with team members to ensure the accuracy of referral data entered into the system.
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
- Resolved escalated patient complaints relating to denied or delayed referrals promptly.
Community Health Worker
ROANOKE CHOWAN COMMUNITY HEALTH CENTER
AHOSKIE, NORTH CAROLINA
05.2023 - 09.2025
- Pediatric Community Health Worker
- Completion of Community Health Worker Certification
- Facilitated Newborn Pilot by offering and scheduling appointments for new mothers at newborn appointments
- Pediatric and Adult referral completion
- Coordinated activities with CMARC and Hertford County Health Department to enhance community health initiatives
- Implementation of Child Life program for Pediatrics
- Organized and implemented RCCHC Food Bank, managing order processing and tracking monthly data
- Trained for HOP case management to assist applicants, worked with HOP applicants, made referrals for HOP qualified applicants
- Exceptional, multi-year performance reviews
Billing
HOME LIFE CARE, LLC
AHOSKIE, NORTH CAROLINA
09.2020 - 05.2023
- Oversaw departmental operations to ensure alignment with organizational goals
- Assured Medicaid compliance
- Timesheet creation for all CNAs and Aides for satellite offices in North Carolina
- Provided timesheet computation support for satellite offices in North Carolina.
- Ran NCTracks reports for continuity of services
- Coordinated interoffice compliance efforts with RNs to meet Medicaid standards
- Facilitated compliance coordination among office managers across North Carolina
- Maintained comprehensive understanding of Private Pay Services regulations
Sales Ambassador
LUSH COSMETICS
ATLANTA, GEORGIA
10.2014 - 01.2017
- Identifying store drivers and adapting behaviors to increase shop success in order to meet or exceed company goals.
- Exhibit excellence in selling cycle, second circle energy, and personal product knowledge
- Developed strategies and implemented training for seasonal staff to enhance overall team effectiveness
- Plan, implement, and direct activities that further promote product knowledge to core staff and new employees
- Direct and inform staff during meetings concerning campaign objectives, concepts, and products
- Coordinated with managers and floor leaders on floor activities to boost customer engagement
- Assessed staff progress to identify additional training or coaching opportunities
- Trained staff in visual merchandising techniques to enhance store presentation.
- Review visual manuals and adhere to Lush's merchandising standards
Business Development Assistant Manager
SONS AUTOMOTIVE
BUFORD, GEORGIA
12.2006 - 08.2008
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
- Developed and evaluated marketing strategies aligned with establishment objectives
- Develop pricing strategies, balancing firm objectives and customer satisfaction
- Conducted market research studies and analyzed findings to inform decision-making
- Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, while analyzing business developments and monitoring market trends
- Coordinate or participate in promotional activities by working with developers, advertisers, and production managers to market products and services
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
- Coordinated sales promotions with department heads, ensuring alignment with overall strategy.
- Management of data for Suzuki stores in Buford, Conyers, Chattanooga. Acura store in Morrow. Honda Store in McDonough
Education
Community Health Worker Certification -
ASHVILLE-BUNCOMBE COMMUNITY COLLEGE
ASHEVILLE, NORTH CAROLINA01-2023
B.S - Child and Family Development, Writing and Linguistics
GEORGIA SOUTHERN UNIVERSITY
STATESBORO, GEORGIA01-2004
College Preparatory Program -
BRADWELL INSTITUTE
HINESVILLE, GA01-1998
Skills
- Referral coordination
- Prior authorization
- EHR tracking
- Insurance verification
- Referral documentation
- Patient navigation
- Care coordination
- Medicaid compliance
- Attention to detail
- Effective communication
- Problem solving
- Interpersonal collaboration
- Time management
- Medical terminology
- Patient confidentiality
- HIPAA regulations
- Referring physician communication
- Caseload management
- Accurate documentation
VOLUNTEER
CHAPEL HILL ELEMENTARY SCHOOL, DOUGLASVILLE, GEORGIA, 2014, 2020, Classroom administrative, organizational duties, Diagnostic testing, Resource for ESL students, helping to bring them to grade level standards
Timeline
Referral Specialist
Roanoke Chowan Community Health Center
10.2025 - Current
Community Health Worker
ROANOKE CHOWAN COMMUNITY HEALTH CENTER
05.2023 - 09.2025
Billing
HOME LIFE CARE, LLC
09.2020 - 05.2023
Sales Ambassador
LUSH COSMETICS
10.2014 - 01.2017
Business Development Assistant Manager
SONS AUTOMOTIVE
12.2006 - 08.2008
Community Health Worker Certification -
ASHVILLE-BUNCOMBE COMMUNITY COLLEGE
B.S - Child and Family Development, Writing and Linguistics
GEORGIA SOUTHERN UNIVERSITY
College Preparatory Program -
BRADWELL INSTITUTE