Holly Lewellen
Longview,TX
Summary
Professional accounts receivable specialist with solid expertise in managing and optimizing financial transactions. Known for strong focus on team collaboration and achieving results, adapting seamlessly to changing needs and priorities. Skilled in billing, collections, and reconciliation, with knack for problem-solving and maintaining strong client relationships. Recognized for reliability and consistent performance in high-pressure environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Account Receivable Clerk
Optum Services
08.2023 - Current
- Follow-up on all Managed Medi-cal plans with Alpha split
- Follow-up on denials, incorrect payment, adjustments
- Works closely with insurance companies for proper processing of accounts at sixty daily
- Researches missing payments and adjustments
- Maintained accurate financial records through thorough reconciliation of customer accounts and bank deposits.
- Ensured compliance with regulatory requirements by staying informed on industry best practices, policies, and legal guidelines related to accounts receivable management.
Revenue Cycle Specialist/Cash Poster
Dayton General Hospital
07.2018 - 07.2023
- Company brough revenue cycle back from billing agency and helped establish policy and procedures for new billing office
- Organized and imported all insurance remits from websites and clearing house
- Posted electronic and hand posting of patient payments, Insurance payments and all non-AR payments
- Researched and resolved all Unapplied or unidentified cash and/or checks
- Worked credit balances and refund
- Helped with working remits and follow up with insurance to resolve payment issues or needs for insurances
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Identified and resolved payment issues between patients and providers.
- Streamlined revenue cycle process for improved efficiency and faster payment collection.
- Provided regular updates on billing status to upper management through detailed reports.
- Balanced and reconciled accounts.
- Maximized reimbursements by staying current on payer requirements and maintaining strong relationships with insurance providers.
- Developed and implemented policies and procedures to maintain compliance with industry regulations and standards.
- Engaged in continuous process improvement, identifying inefficiencies in revenue cycle and proposing practical solutions.
Certified Patient Account Technician
Naval Hospital Oak Harbor
12.2012 - 10.2015
- Receipt of cash items within all of Naval Hospital Oak Harbor
- Applies billing and collection procedures to assemble, review and/or verify current payments
- Reconcile transactions to identify discrepancies
- Utilize cash/check accountability control methods when handling of payments
- Prepare financial documents to report deposit information to DFAS
- Examine and extract data from records to prepare monthly financial reports
- Maintains administrative control on various documents according to file standards and records management
- Monitors and follows up with patient eligibility
- Billing of ineligible patients
- Basic knowledge of Correspondence and use of Navy filing system
- Receives and distributes incoming mail for DRM and UBO offices
- Serves as Supply point of contact for DRM
- Orders and requisition supply items in Defense Medical Logistics Supply System
- Able to work independently or as part of a team
- Secret Clearance currently held
Patient Account Representative/Cash Poster
Whidbey General Hospital
01.2001 - 12.2012
- Performed investigations for missing customer payments, and payments that were applied to incorrect accounts
- Compile and organize information on customers personal payment and insurance accounts from multiple web-based accounting sites to post payments, ensuring accuracy to the penny
- Identify critical and less critical tasks to ensure accomplishment of work assignments in an efficient manner while assisting other work group members in resolving non-conformance issues
- Analyze, correct, and modify detailed customer reports, checking for accuracy and that office procedures were followed
- Work with internal/external customers, and local banks to resolve complex electronic debit issues
- Collect, organize, and analyze data from multiple sources, compile on spreadsheets, and check for accuracy for executive board meetings
- Helped implement hospital conversion to Lockbox
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Prepared reports detailing billing actions, flags and other key information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Assisted in training new employees on proper cash posting procedures, promoting consistent approach across the team.
- Expedited payment processing by promptly entering cash receipts into accounting software.
- Ensured compliance with relevant regulations, policies, and industry best practices in all aspects of cash posting duties.
- Collaborated with accounts receivable team to resolve discrepancies, ensuring timely payments.
- Managed multiple competing priorities within tight deadlines without compromising precision in task execution, displaying exceptional time-management skills.
- Reduced unapplied cash balances through thorough research and accurate allocation of payments.
- Committed to data integrity by vigilantly verifying transaction details before finalizing postings, mitigating potential mistakes.
- Enhanced cash posting accuracy by diligently reviewing and reconciling daily transactions.
- Supported financial audits by providing detailed documentation of cash posting activities.
Education
Vocational - Medical Billing
Maric College of Medical Career
San Marcos, CA08.1995
Skills
- Medical Billing
- Accounts Receivable
- Medical terminology
- Accurate payment posting
- Adjustment posting
- Cash management
Certification
- Top Secret Clearance
- Secret Clearance
Military Service
US Navy, 10/20/87- 10/31/91
Timeline
Sr. Account Receivable Clerk
Optum Services
08.2023 - Current
Revenue Cycle Specialist/Cash Poster
Dayton General Hospital
07.2018 - 07.2023
Certified Patient Account Technician
Naval Hospital Oak Harbor
12.2012 - 10.2015
Patient Account Representative/Cash Poster
Whidbey General Hospital
01.2001 - 12.2012
- Top Secret Clearance
- Secret Clearance
Vocational - Medical Billing
Maric College of Medical Career
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