HOLLY LIU
Overview
5
5
years of professional experience
Work History
IT SYSTEMS ENGINEER
Contemporary Amperex Tech Kentucky (CATK)
Battle Creek, MI
04.2025 - 11.2025
- Engineered software solutions for the manufacturing environment at the Blue Oval Battery Manufacturing Plant, a collaboration between Ford and CATK, the U.S. subsidiary of CATL.
- Diagnosed and troubleshooted technical issues during software testing phases, resulting in full functionality of the systems.
- Installed, maintained, and tested the integration of custom software systems such as SSOT, DataOps, UAA, OSS, and common domain systems like DLM, HR HUB, BPM, with other manufacturing systems such as MES, LES, WMS, resulting in operational readiness. Ensured smooth operation of SQL platform and SSOT system databases.
- Contributed to designing backend logic for UAA system that provides technical functions to employees.
- Maintained SharePoint Workspace with Ford to handle file uploading process and managed access to organizational data using Microsoft security measures.
- Created and maintained internal Standard Operating Procedures (SOPs) on the systems and their troubleshooting guides.
- Collaborated with local teams on-site in China for 2 months. Experienced global business practices of a cross-cultural workplace.
PROJECT MANAGER
Resilience, Inc.
Remote
05.2024 - 09.2024
- Led a team of 10 university developers to build a mobile/web app. Designed and integrated 7+ new features utilizing ReactJS components, forms, hooks, state management, and AWS backend integration, to result in a functional MVP.
- Mentored and provided technical guidance on UI/UX, cards, and translation, that ensured project execution.
- Created webpages with dropdowns, dashboards, sign in / sign up pages, and forms, to match client expectations.
- Optimized and secured HTTP requests, and used policies for RESTful API to align with integration best practices.
TECHNICAL SUPPORT PROFESSIONAL
IBM
Poughkeepsie, NY
01.2022 - 05.2023
- Assessed customer's complex technical inquiries and resolved 20+ customer tickets for Fortune 500 clients, resulting in a 10% increase in system uptime and excellent customer feedback.
- Provided Level 2 troubleshooting and support for the Parallel Sysplex component of the IBM z/OS mainframe.
- Established strong customer relationships through proactive communication and consultation via Salesforce CRM, providing clear guidance on configuration, workflows, and best practices.
- Identified recurring customer challenges and collaborated with internal teams to create documentation that addressed these issues.
- Analyzed and improved Parallel Sysplex function such as signal path performance, I/O buffer workloads, assembly routines, virtual memory, and system coordination, resulting in excellent customer feedback.
- Developed and enhanced a web-based IPCS debugging tool for ~100 z/OS Support engineers, reducing debugging time through optimized workflows and new feature implementations such as notes interface and UI.
- Led internal efficiency assessment of monthly backlog cases and implemented workflow optimizations that reduced future backlog cases by 10%.
- Presented monthly reports to the department that enhanced managerial decision-making and team productivity.
RESEARCH ASSISTANT
Carnegie Mellon University Robotics Institute
Pittsburgh, PA
02.2021 - 08.2021
- Developed advanced braid equivalence algorithms that facilitated research on Artin braid group representation under Jenny Lin and Jim McCann of the Textiles Lab.
- Formalized 3+ braid theory proofs in Lean Theorem Prover using dependent type theory.
- Created Blender exporter for animated 3D knit stitch visualizations in an interactive knitting webbook, enhancing accessibility to education on textile fabric construction techniques including weaving and knitting.
Education
Master of Science - Electrical Engineering
The University of Texas At Dallas
Richardson, TX07-2026
Bachelor of Arts - Mathematical Sciences
Carnegie Mellon University
Pittsburgh, PA12-2021
Skills
- SQL
- Python
- JavaScript
- Nodejs
- Reactjs
- Expressjs
- Nextjs
- HTML
- CSS
- Amazon Web Services
- DataOps
- SSOT
- IBM MVS
- IBM IPCS
- C/C
- X64-x86 Assembly
- Threejs
- OpenGL
- Unity
- MaterialUI
- Swagger
- Postman
- Lean
- Project Management
- Agile methodologies
- Standard Operating Procedure documentation
- Cross-cultural communication
Timeline
IT SYSTEMS ENGINEER
Contemporary Amperex Tech Kentucky (CATK)
04.2025 - 11.2025
PROJECT MANAGER
Resilience, Inc.
05.2024 - 09.2024
TECHNICAL SUPPORT PROFESSIONAL
IBM
01.2022 - 05.2023
RESEARCH ASSISTANT
Carnegie Mellon University Robotics Institute
02.2021 - 08.2021
Master of Science - Electrical Engineering
The University of Texas At Dallas
Bachelor of Arts - Mathematical Sciences
Carnegie Mellon University