Holly Lovig
Nevada,IA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
RightDose Pharmacy
09.2025 - 02.2026
- Achieved high levels of customer satisfaction by proactively identifying and addressing needs. Resolved client issues promptly, providing expert advice on regulatory compliance. Enhanced customer service capabilities through comprehensive training on best practices for staff.
- Assisted clients by addressing current needs and identifying pain points. Collaborated with clients to provide support and deliver effective solutions. Maintained quality care throughout client interactions.
Care Team Manager
YSS Ember Campus
11.2024 - 06.2025
- Ensured comprehensive campus security measures to enhance safety in partnership with Ember leadership.
- Coordinated discussions with staff to address clients' daily behaviors and any notable incidents.
- Coordinated comprehensive crisis management efforts, ensuring timely negotiations and support during mental health, medical, and fire emergencies.
Mobile Crisis On-Call Counselor
Unity Point Everyl Ball
01.2024 - 11.2024
- Assessed client needs and implemented effective crisis response strategies during calls in various settings.
- Fostered a network of support by engaging with mental health practitioners, case managers, law enforcement officers, school personnel, and hospital personnel to promote effective collaboration.
Psychiatric Assistant
Mary Greeley Medical Center
05.2023 - 08.2024
- Oversaw client orientation to program and monitored daily living activities. Led group and individual therapeutic interventions focused on skill development and behavior management.
- Monitored and dispensed medications, maintaining accurate records and addressing patient inquiries.
Public Safety Dispatcher
City of Ames Police Department
04.2014 - 04.2023
- Oversaw monitoring of fire, police, ambulance, and general service frequencies.
- Led response efforts to emergency calls, ensuring timely assistance. Coordinated emergency medical dispatching when required.
- Monitored security cameras and alarms to enhance safety. Provided fingerprinting services to the community.
Education
Associate of General Studies -
Des Moines Area Community College
Ankeny, 05-2013
Skills
- Teamwork and collaboration
- Crisis intervention
- Case management proficiency
- Trauma-informed care
- Critical thinking
Certification
- CPR/AED/First Aid Certified: 02/2025 – 02/2027
- Certified Relational and Technical Instructor in Mandt Systems Training: 02/2025 – 02/2027
- Opioid Overdose and Naloxone Administration Certified: 01/2025 – 01/2027
- Certified Medication Aide: 05/2023 – Present
- Dependent Adult and Child Abuse Mandatory Report: 05/2023 – Present
- De-escalation and Combative Response Team Certified: 05/2023 - Present
- Crisis Intervention Certified: 10/2017 – Present
- Group/Individual/Advanced Certifications in Conducting Critical Incident Stress Debriefings: 09/2008 – Present
Timeline
Account Manager
RightDose Pharmacy
09.2025 - 02.2026
Care Team Manager
YSS Ember Campus
11.2024 - 06.2025
Mobile Crisis On-Call Counselor
Unity Point Everyl Ball
01.2024 - 11.2024
Psychiatric Assistant
Mary Greeley Medical Center
05.2023 - 08.2024
Public Safety Dispatcher
City of Ames Police Department
04.2014 - 04.2023
Associate of General Studies -
Des Moines Area Community College