Holly Mangioni
56 Linda Drive,NY
Summary
Dedicated employee with experience at Fed Ex Express, excelling in heavy lifting and package handling. Proven ability to enhance team performance through leadership and punctuality. Skilled in fragile item handling and committed to maintaining safety and efficiency in fast-paced environments
Overview
7
7
years of professional experience
Work History
Package Handler
Fed Ex Express
Buffalo, NY
10.2025 - Current
- Loaded and unloaded packages from trucks to belt ensuring proper handling and safety
- Maintained cleanliness and organization of work area to promote safety.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners to make relabels
- Proved successful working within tight deadlines and a fast-paced environment.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Direct Support Professional Certified
People Incorporated
Orchard Park, NY
12.2022 - Current
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans for diverse needs.
- Monitored client progress and reported changes, ensuring timely adjustments to care strategies.
- Facilitated recreational activities, encouraging social interaction and improving emotional well-being among clients.
- Trained new staff on best practices in direct support, fostering a culture of continuous improvement and teamwork.
- Advocated for client rights and preferences, ensuring their voices were heard in all aspects of care decisions.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Food Service Worker
Burger King
Depew, NY
12.2018 - 2022
- Prepared food items according to standardized recipes and procedures.
- Maintained cleanliness of workstations and dining areas to ensure sanitary conditions.
- Assisted customers with orders, providing exceptional service and support.
- Operated kitchen equipment safely while adhering to safety guidelines.
- Collaborated with team members to streamline food preparation processes.
- Trained new staff on food service protocols and customer interaction techniques.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
High School Diploma -
Center Road Christian Academy
West Seneca, NY05.2019
Skills
- Heavy lifting
- Package unloading
- Label relabeling
- Team bonding / leadership
- Label reading
- Fragile item handling
Timeline
Package Handler
Fed Ex Express
10.2025 - Current
Direct Support Professional Certified
People Incorporated
12.2022 - Current
Food Service Worker
Burger King
12.2018 - 2022
High School Diploma -
Center Road Christian Academy