HOLLY McHAFFIE
San Luis Obispo
Summary
Versatile hospitality and administrative professional with experience in baking and chocolate confection production, front desk operations, and customer service. Skilled in preparing baked goods and handmade confections, managing high-traffic environments, coordinating schedules, and supporting daily operations with strong attention to detail, organization, and food safety standards.
Overview
8
8
years of professional experience
Work History
Front Desk
The Kirkwood Collection
San Luis Obispo
11.2022 - Current
- Managed front desk operations including guest check-ins, reservations, and inquiries
- Coordinated appointments and meetings while handling high-volume phone calls
- Communicated directly with third-party vendors (Booking.com, Expedia) to manage reservations and resolve issues
- Maintained organized reception and administrative workflows to ensure seamless daily operations
- Utilized WebRez Pro and OPERA Cloud reservation systems
Candy Clerk/Assistant Manager
Sweet Offerings
Cambria
12.2018 - 11.2022
- Assisted with daily store operations, inventory control, and task delegation
- Produced handmade chocolate confections, including preparation, molding, and finishing of chocolate products
- Trained new hires on procedures, policies, and customer service standards
- Ensured cleanliness, food safety, and efficiency in high-volume environments
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities
- Coordinated with management team to identify and capitalize on sales opportunities during peak shopping periods
- Managed inventory to ensure popular items were always in stock, minimizing lost sales opportunities
Vacation Rental Representative
Breen Vacation Station
Cambria
07.2018 - 03.2019
- Managed vacation rental bookings, guest check-ins/check-outs, and reservations
- Created personalized welcome packets including property details and local information
- Delivered exceptional customer service, increasing guest satisfaction and retention
- Ensured compliance with rental agreements and safety regulations
Education
High School -
Coast Union High School
Cambria06.2020
AFS international study abroad program - Spanish language and cultural immersion
Compania De Maria
Santiago De Compastella, Spain06.2018
Skills
- Baking and dessert preparation
- Chocolate confection production
- Front desk and administrative support
- Guest relations and hospitality services
- Appointment scheduling and phone etiquette
- Inventory control and task delegation
- Team collaboration and staff training
- Time management and attention to detail
- WebRez Pro
- OPERA Cloud
Timeline
Front Desk
The Kirkwood Collection
11.2022 - Current
Candy Clerk/Assistant Manager
Sweet Offerings
12.2018 - 11.2022
Vacation Rental Representative
Breen Vacation Station
07.2018 - 03.2019
High School -
Coast Union High School
AFS international study abroad program - Spanish language and cultural immersion
Compania De Maria