Holly McKenny

• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Sold new products and services and developed new accounts to maximize revenue potential.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
• Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
• Cross-trained and backed up other customer service representatives.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

As a Quartermaster and Chemical Equipment Repairer, I used the latest technology to supervise or diagnose, disassemble, and perform repairs on chemical equipment, quartermaster machinery, forced-air heaters, and special-purpose equipment to ensure that they were ready to support our troops.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Called and faxed pharmacies to submit prescriptions and refills.
• Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
• Taught patients about medications, procedures and care plan instructions.
• Obtained client medical history, medication information, symptoms and allergies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Tested and recorded blood glucose levels.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Collected and documented patient medical information such as blood pressure and weight.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.