HOLLY MEDINA
Racine,WI
Summary
Dynamic operations leader with over a decade of experience managing multi-unit, multi-million dollar operations in the veterinary healthcare sector. Recognized as a transformative change agent, adept at enhancing profit performance through best practices, operational insights, and team strengths. Committed to fostering cross-functional collaboration and cultivating a motivational culture that values team members and celebrates achievements, while excelling in strategic planning and innovation to expand business into new markets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Field Operations
BluePearl Pet Hospital
01.2025 - Current
- Manager of Operations for six multi-specialty and emergency hospitals, with annual revenue of $50 million, projected to deliver $13 million in EBITDA performance in 2025.
- Increased profitability through performance optimization strategies, and efficiency improvements. Through aligning clinicians and operational partners with consistent KPI reporting and action planning throughout markets and practices.
- Developed training programs for staff, fostering professional growth and development.
- Analyzed operational data to identify trends, driving informed decision-making initiatives.
- Established performance metrics for assessing team productivity, providing feedback on areas of improvement as needed.
- Oversaw complex projects from inception to completion, meeting deadlines while maintaining high-quality standards.
Senior Hospital Administrator
BluePearl Pet Hospital
01.2024 - 01.2025
- Managed operations of 5 multi-specialty and emergency hospitals in Wisconsin and Il, with a total revenue of $40 million, and a 2024 EBIDAR of $10 million.
- Partnered with hospital medical leadership to create and maintain a high-performing hospital, focused on medical excellence.
- Monitored hospital KPIs and managed plans to achieve KPI performance objectives.
- Directly led the hospital managers, hospital administrator, and veterinary relations representatives to ensure efficient operations.
- Ensures compliance with OSHA, DEA, FDA, and local agencies.
- Manages projects related to hospital expansion and growth.
Hospital Administrator
BluePearl Pet Hospital
12.2021 - 01.2024
- Partnered with the Medical Director to create a high-performance culture in three large emergency and specialty hospitals in the Milwaukee market, with an annual revenue of $30 million.
- Participated in Vet Relations plans and monitored clinician production.
- Led operational strategies to enhance patient care and service delivery across multiple departments and hospitals.
- Analyzed financial reports to identify cost-saving opportunities, optimizing budget management without compromising quality of care.
- Oversaw compliance with regulatory standards, ensuring hospital operations aligned with industry best practices and legal requirements.
- Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
Practice Manager
BluePearl Pet Hospital/Lakeshore Veterinary
02.2017 - 12.2021
- Managed a team of 15 clinicinas and 70 support staff members
- Maintained financial records, and coordinated staff activities.
- Managed vendor relationships and implemented policies.
- Analyzed data and performed administrative tasks.
- Streamlined daily operations to enhance workflow efficiency and improve patient care.
- Oversaw inventory management processes, ensuring availability of medical supplies and equipment.
- Fostered a positive workplace culture through effective communication and team-building activities.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw accounting, budgeting, and financial reporting.
Education
Health and Human Services
UW-Parkside
Kenosha, WISkills
- Operational efficiency oversight
- Continuous improvement initiatives
- Financial Acumen
- Organizational Development
- Process optimization
- Budget Development
- Analytical decision-making
- Strategic team engagement
Certification
- Licensed Certified Veterinary Business Leader - June 2020
Activities and Honors
Core BluePearl Graduate, September 2024
Continuing Education
University of Denver, Daniels College of Business, Veterinary Management Group 2019-2021
- Client Service Bootcamp
- Leadership 1.0
- Leadership 2.0
- Power into Practice
- Marketing Bootcamp
Timeline
Manager of Field Operations
BluePearl Pet Hospital
01.2025 - Current
Senior Hospital Administrator
BluePearl Pet Hospital
01.2024 - 01.2025
Hospital Administrator
BluePearl Pet Hospital
12.2021 - 01.2024
Practice Manager
BluePearl Pet Hospital/Lakeshore Veterinary
02.2017 - 12.2021
Health and Human Services
UW-Parkside