Holly Mennen
Albuquerque,NM
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Florist Manager
Crazy Daisy Florist
Albuquerque, Nm
01.2015 - 05.2026
- Managed daily operations of floral arrangements and customer service.
- Trained and supervised staff in design techniques and customer interaction.
- Coordinated inventory management and supplier relationships to ensure availability of fresh flowers.
- Delivery coordinator
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Resolved customer complaints efficiently to maintain high satisfaction levels.
- Maintained cleanliness and organization of the work area and display spaces.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Resolved customer complaints regarding product quality or service issues promptly.
- Monitored inventory levels to ensure availability of products for customers.
- Managed integration and merchandising of seasonal and holiday products to enhance customer engagement.
- Maintained salability and health of floral products by establishing clear care procedures.
- Implemented promotions and discounts to attract more customers.
- Designed floral arrangements for special occasions, including weddings and funerals, to meet customer needs.
- Coordinated deliveries with drivers ensuring timely arrival at customer sites.
- Trained new employees on proper handling techniques for fresh cut flowers.
- Trained and developed associates to handle customers' needs and manage daily workloads.
Production Manager
Goodwill Industries Of Central Texas
Austin, Texas
05.2004 - 07.2014
- Supervised a staffed 50 employees and 5 leads
- Supervised wareroom employees and CSR volunteers
- Evaluated, tested and priced hardlines and clothing.
- Responsible for weekly auctions
- Supervised daily production activities to ensure workflow efficiency.
- Managed inventory levels and maintained optimal stock for operations.
- Trained staff on safety protocols and operational procedures.
- Coordinated with departments to streamline production processes.
- Implemented process improvements to enhance operational effectiveness.
- Collaborated with team members to resolve production issues promptly.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
Education
James Bowie High School
Austin, TexasSkills
- Inventory management
- Visual merchandising
- Quality control
- Problem solving
- Effective communication
- Time management
- Team leadership
- Social media marketing
- Order fulfillment
- Product ordering
- Store layout
- Team supervision
- Plant maintenance
- Pricing strategy
- Merchandise display
- Customer service
- Forklift/ pallet jack
- Point of sale
- Cash handling
References
References available upon request.
Timeline
Florist Manager
Crazy Daisy Florist
01.2015 - 05.2026
Production Manager
Goodwill Industries Of Central Texas
05.2004 - 07.2014
James Bowie High School