Holly Miller
Jackson
Summary
Highly motivated Certified Medical Assistant and AHA BLS Instructor with over 25 years of experience in clinical support and healthcare education. Proven track record of superior performance in high-volume, patient-centered environments, with a deep expertise in vital signs, phlebotomy, and emergency response. A disciplined professional who excels at prioritizing complex workloads and mentoring clinical teams with minimal supervision. Committed to leveraging extensive medical knowledge and a strong background in staff training to provide exceptional care as a Patient Care Technician.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Independent BLS Instructor
American Heart Association
Jackson, MI
03.2026 - Current
- Developed and delivered BLS training programs for diverse audiences.
- Assessed participant performance and provided constructive feedback for improvement.
- Collaborated with healthcare professionals to ensure curriculum relevance and accuracy.
- Implemented innovative teaching techniques to enhance learning retention among participants.
- Conducted regular evaluations of training materials to maintain compliance with AHA standards.
- Led community outreach initiatives to promote awareness of CPR and emergency response techniques.
- Maintained accurate records of student progress, identifying areas for additional support and intervention when necessary.
Medical Assistant Instructor
JCISD
Jackson, MI
04.2025 - Current
- Provided ongoing support to alumni by sharing job postings or offering advice on career advancement opportunities within the Medical Assisting field.
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Supervised students when administering medications to maintain patient safety.
- Created engaging presentations and multimedia materials to enhance learning and retention of complex medical concepts.
- Increased student engagement during class time by employing various teaching strategies tailored to diverse learning styles.
- Enhanced students'' clinical skills through carefully designed practical sessions and lab exercises.
- Collaborated with other instructors to ensure consistency in teaching methods and alignment of course objectives across all sections.
Certified Medical Assistant
Center for Family Health - Pediatrics Department
Jackson, MI
01.2025 - 01.2026
- Administered patient immunizations and medications according to established protocols.
- Coordinated patient scheduling and managed appointment flow for optimal efficiency.
- Educated families on pediatric health topics, enhancing patient understanding and compliance.
- Collaborated with healthcare providers to streamline patient care processes and improve outcomes.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Oversaw training of new medical assistants, ensuring adherence to departmental standards.
Medical Assistant
University of Michigan Urology
Ann Arbor
05.2024 - 11.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment.
- Ordered urinalysis tests, scans and other tests to accurately diagnose urinary issues.
- Assisted with Vasectomy, Biopsies and other minor procedures.
Medical Assistant/ Multi Med
C and H Family Practice and Orthopedic
Coldwater, MI
03.2023 - 02.2024
- Getting prior authorization for patients meds and procedures Taking patient calls Scanning and organizing paperwork Care management Checking in patients and entering demographics/vital signs
- Perform procedures when needed
- Administer vaccinations and medications
- Keeping exam rooms stocked and set up
- Taking patient vital signs, to include temperature, respiration, pulse, weight and blood pressure
- Ekg Scheduling, filing and other administrative duties.
- Obtained client medical history, medication information, symptoms, and allergies.
Patient Care Technician
FROM HOME
MI
07.2019 - 01.2023
- Assist and administer dialysis treatment
- Take vitals every hour
- Draw labs weekly Drive patient to appointments
- Order supplies
- Monitor dialysis treatments
- Keep records of treatments.
Medical Assistant
Dr. Russell Pediatrician
Coldwater, MI
09.2013 - 06.2019
- Getting prior authorization for patients meds and procedures Taking patient calls Scanning and organizing paperwork Care management Checking in patients and entering demographics/vital signs
- Perform procedures when needed
- Administer vaccinations and medications
- Keeping exam rooms stocked and set up
- Taking patient vital signs, to include temperature, respiration, pulse, weight and blood pressure
- Ekg Scheduling, filing and other administrative duties.
Medical Assistant
Oaklawn Medical Group
Marshall, MI
09.2012 - 03.2013
- Checking in patients and entering demographics/vital signs
- Perform procedures when needed
- Administer vaccinations and medications
- Keeping exam rooms stocked and set up
- Taking patient vital signs, to include temperature, respiration, pulse, weight and blood pressure
- Ekg
- Scheduling, filing and other administrative duties.
Medical Assistant
ManpowerGroup
Ann Arbor, MI
06.2009 - 12.2011
- Checking in patients and entering demographics/vital signs
- Perform procedures when needed
- Administer vaccinations and medications
- Keeping exam rooms stocked and set up
- Taking patient vital signs, to include temperature, respiration, pulse, weight and blood pressure
- Ekg Scheduling, filing and other administrative duties.
Medical Assistant
Trinity Health, IHA Urology
Ypsilanti, MI
02.2006 - 01.2009
- Checking in patients and entering demographics/vital signs
- Perform procedures when needed
- Administer vaccinations and medications
- Keeping exam rooms stocked and set up
- Taking patient vital signs, to include temperature, pulse, weight and blood pressure
- Ekg Scheduling, filing and other administrative duties.
Medical Assistant
Peter Scuccimarri M.D
Ann Arbor, MI
08.2004 - 01.2006
- Checking in patients and entering demographics Perform procedures when needed
- Administer vaccinations and medications
- Keeping exam rooms stocked and set up
- Taking patient vital signs, to include temperature, respiration, pulse, weight and blood pressure
- Ekg Scheduling, filing and other administrative duties.
Education
Medical Assistant Diploma - Medical Assistant
National Institute of Technology
Dearborn Heights, MI11-2003
High school diploma -
Airport High School
Carleton, MI06-2000
Skills
- Experience Administering Injections
- Phlebotomy
- Venipuncture
- Triage
- EMR Systems
- Vital Signs
- CPR expertise
- AED operation
- First aid proficiency
- Medical emergency preparedness
- Pediatric life support
- Infant life support
- Adult life support
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS/Heartsaver Instructor - American Heart Association
Timeline
Independent BLS Instructor
American Heart Association
03.2026 - Current
Medical Assistant Instructor
JCISD
04.2025 - Current
Certified Medical Assistant
Center for Family Health - Pediatrics Department
01.2025 - 01.2026
Medical Assistant
University of Michigan Urology
05.2024 - 11.2024
Medical Assistant/ Multi Med
C and H Family Practice and Orthopedic
03.2023 - 02.2024
Patient Care Technician
FROM HOME
07.2019 - 01.2023
Medical Assistant
Dr. Russell Pediatrician
09.2013 - 06.2019
Medical Assistant
Oaklawn Medical Group
09.2012 - 03.2013
Medical Assistant
ManpowerGroup
06.2009 - 12.2011
Medical Assistant
Trinity Health, IHA Urology
02.2006 - 01.2009
Medical Assistant
Peter Scuccimarri M.D
08.2004 - 01.2006
High school diploma -
Airport High School
Medical Assistant Diploma - Medical Assistant
National Institute of Technology