Holly M. Love

Accomplished healthcare leader with over two decades of experience in medical operations management, specializing in trauma care, emergency response. Proven ability to lead cross-functional teams and enhance healthcare service quality across diverse environments, including cruise lines and air medical services.

• Member, American Trauma Society
• Member, Society of Trauma Nurses
• Member, Trauma Professional Association of California
• Emergency Nurses Association (ENA)

VIKAND, medical management and consulting service for the maritime industry.

• Responsible for oversight and management of the day-to-day medical service excellence, compliance, and quality assurance for 11 cruise lines; 61 vessels.
• Developed telehealth wellness program for maritime industry (cargo, yacht, and fishing vessels) which includes training, policies & procedures, KPIs and quality assurance.
• Responsible for direct oversight and management of cruise ship medical centers QA/QI audits.
• Developed and refined medical standard operating procedures, including overseeing the Outbreak Prevention Response Plan (OPRP) for multiple cruise line clients.
• Provided EMR management and support.

REACH Air Medical Service

• Integrated care partnership initiatives AMGH & AMR (2017-2019)
• Managed 7 air ambulance bases & 3 Operation Managers (2017-2019)
• Clinical Quality Management Representative for REACH Air Ambulance (2002-2005)

Holland America & Seabourn Cruise Line

• Managed 15 Holland America, six Seabourn cruise ship medical centers, 375 medical staff and twelve administrative staff.

Life Flight Network, Emergency Medical Transport

• Managed and coordinated all outreach education including pediatric simulation trainings for Oregon Rural EMS & Hospital Communities in collaboration with Oregon EMS-Children; Oregon Department of Transportation; St. Alphonsus Regional Medical Center and Idaho State University.
• Developed and managed customer service plans for 12 Life Flight Network Customer Service Managers, including Sales Force customer dashboard reports.
• Developed patient and customer survey’s, collated responses, and developed performance improvement plans.
• Active member of Quality Management (QM) Committee
• Public Information Officer (PIO)

Previous Affiliations:

• Cruise Line International Association (CLIA)
• Oregon State Trauma Advisory Board (STAB)
• Area Trauma Advisory Boards (ATAB)
• Oregon State Ambulance Association
• Oregon State EMS Committee
• Portland, OR Tri-County EMS Protocol Development Committee
• Multiple County Fire & EMS Medical Control Boards & Associations
• St. Vincent Cardiac AMI Work Group