Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

HOLLY M. WILLIAMS

Lewes,DE

Work Preference

Desired Job Title

Employee and Labor Relations AdvisorHuman Resources ManagerHuman Resources DirectorHuman Resources GeneralistCompliance Analyst

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Lewes, DE, US
Open to relocation: Yes

Salary Range

$25/hr - $1000/hr

Important To Me

Healthcare benefitsPaid time offPaid sick leaveWork-life balanceCompany Culture

Summary

Effective Human Resources professional with over a decade of varied experience in all aspects of HR including Benefits Administration, Employee, Labor and Union Relations, policy development, SOPs, Compensation and HR Compliance. Experienced working with small and large employers ranging from Legal and Engineering firms, Higher Education, Corporate HQ, and State Government environments, SHRM-CP with a Legal education background. A leader with a strong focus on team collaboration contributing to organizational success and employee satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Classification and Compensation Specialist

Salisbury University
04.2025 - 09.2025
  • Led the assessment and redesign of the University’s Class and Comp program.
  • Conducted job analysis, and salary studies to ensure alignment with market trends and internal equity.
  • Managed classification reviews and recommended adjustments to maintain compliance with Federal and State laws.
  • Analyzed workforce data and provided insights to support organization planning and insight on pay structure adjustments and workforce planning.
  • Provided expert guidance on compensation-related matters to managers during recruitment, promotion, or reassignment processes.
  • Evaluated positions to ensure consistent and equitable pay structures across all departments. Improving employee satisfaction by developing and implementing competitive compensation programs.

Employee and Labor Relations Advisor

State of Delaware Department of Human Resources
03.2024 - 04.2025
  • Labor Relations advisor and HR generalist advised State of Delaware Divisions on employee Relations and HR functions.
  • Provided guidance and recommendations to state agency management and leadership on employee performance and progressive discipline.
  • Analyzed HR inquiries concerning performance, training, ADA, FMLA STD, EEOC, compensation and classification, leave, progressive discipline and recommended termination if necessary.
  • Advised management in ensuring compliance with state and federal HR laws, rules, regulations, standards, policies, and procedures while adhering to union CBA when applicable.
  • Recommended performance improvement strategies and administered disciplinary actions, including written warnings, suspensions, and terminations.
  • Reported workplace risk management issues to leadership (e.g., safety, health).
  • Point of contact for union representatives and management, providing guidance on CBAs and employee’s union rights.
  • Participated in the preparation, research, and presentation of investigations, grievances, and hearings.
  • Collaborated with management on employee performance including evaluations and Performance improvement Plans (PIP)

Senior Secretary Athletics Dept

Cape Henlopen School District
12.2023 - 03.2024
  • Served as Office Manager for the Athletic department budget, assets, and coaching personnel for three school athletic depts.
  • Functioned as an HR generalist for all athletics staff.
  • Reconciled the operating account and individual sports accounts monthly.
  • Processed accounts payable for goods and services and deposited funds.
  • Maintained HR files for the coaching staff and processed compensation data.
  • Streamlined office processes by implementing efficient filing and organizational systems.

Human Resources Manager

Brockstedt Mandalas & Federico LLC
10.2022 - 11.2023
  • Created the Human Resources Department for a growing Law firm with five offices in two states.
  • Implemented HR compliance standards and drafted the Employee Handbook, ensuring compliance with State and Federal laws.
  • Advised Firm Leadership on changing DOL, FLSA, EEOC rules and State Paid Leave regulations as needed.
  • Collaborated with the firm’s TPA, creating an ERISA compliance package, educated and enrolled participants in the 401k plan.
  • Developed and administered a Sexual Harassment and HIPPA compliance and Cybersecurity training program.
  • Established an Associate Attorney Mentor program.
  • Created onboarding and new hire SOPs.
  • Filed yearly CMS, BLS, and 1094-1095 reporting and distributed required ACA and ERISA disclosures.
  • Managed all employee relations and advised on performance management and progressive discipline.
  • Administered FMLA, collaborated with employees needing ADA accommodations.
  • Functioned as plan administrator for all Health and Wellness benefits.
  • Actively involved in Employee Engagement; employer Named Top Workplace by the Delaware News Journal for 2023.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.

Human Resources Director

Lowe Engineers LLC
01.2022 - 10.2022
  • Directed and supervised all aspects of HR business relationships for a Civil Engineering firm with multiple state, federal, and municipal projects.
  • Aligned business needs with HR processes, advising leadership on performance, compliance, staffing, and labor laws.
  • Educated departments on federal and state compliance, including recruiting, payroll, compensation strategies, benefits, FLSA, and DOL regulations.
  • Advised management on productive employee relations and performance improvement strategies.
  • Developed a metrics-based annual review and compensation process.
  • Consulted with firm partners in change management, succession, and organizational planning during Managing Partner transition.
  • Generated compliance and legal reporting and responses, including EEOC, FMLA, ERISA, ACA, short- and long-term disability, onboarding and exit processes, DOT Compliance and EEO-1.
  • Updated employee handbook, policies, and procedures.
  • Performed job analysis, revising job descriptions and compensation strategies to reduce turnover and attract talent.
  • Implemented cybersecurity and sexual harassment training during onboarding.
  • Educated staff on compensation, 401K, health and wellness benefits, and the firm’s culture and vision.
  • Evaluated exit interview feedback, identifying strengths and weaknesses to reduce staff attrition.

Director of Human Resources

Cor-Tech LLC
09.2017 - 01.2022
  • Created the HR department from the ground up, implementing SOPs for compliance, benefits, employee relations, and drafting policies.
  • Created the HR department from the ground up, implementing SOPs for compliance, benefits, employee relations, and supervising staff.
  • Implemented strategies that reduced yearly corporate self-funded employee benefit costs.
  • Functioned as corporate compliance officer for all branches.
  • Versed in co-employment, 1099, and traditional employment in various disciplines, including warehouse, manufacturing, professional, administrative, sales, and HR.
  • Implemented training and procedures that reduced employer UI tax rate by an average of 4% per state.
  • Led annual benefits open enrollment, required COBRA and ACA 1095 processing.
  • Developed corporate trainings, including I-9, state-mandated sexual harassment, adjudication guidelines, reasonable suspicion, and telecommuting/remote work policies.
  • Verified pre-employment screenings and participated in EEOC, DOL, and ICE inquiries.
  • Administered FMLA and processed state disability and paid leave claims.
  • Maintained knowledge of state, local, and national labor laws and employment legislation.
  • Facilitated terminations, drafted severance, and separation agreements, provided career counseling, performance improvement strategies, and succession planning.

Compliance Customer Exception Lead

Ryder Integrated Logistics
10.2016 - 09.2017
  • Processed 800+ US and Canadian Interstate Fuel Tax (IFTA) submissions per month.
  • Adhered to federal IFTA compliance regulations and educated customers on tax and compliance changes.
  • Reconciled US and Canadian fuel records and related expenses, ensuring accurate IFTA tax reporting.

Quality Control Auditor, Claims Deputy (labor Law Adjudicator)

Department of Labor State of DE Div of Unemployment Insurance
09.2011 - 06.2015
  • Audited and determined the outcome of unemployment claims as a certified BAM (Benefit Accuracy Measurement) investigator.
  • Reviewed wage history, deferred compensation, and DOL UI claim for accuracy, and identified potential fraud.
  • Testified as a witness and presented audit findings during eligibility hearings to the lower authority and the labor board.
  • Interviewed claimants and investigated details surrounding their separation from employment.
  • Generated a detailed written narrative of audit findings citing DOL policy as the legal basis for proper or improper Unemployment eligibility determination.
  • Interpreted and applied State and federal DOL regulations, guidelines, policies, and procedures.
  • Counseled and educated clients on DOL rights and responsibilities.
  • Investigated if employer practiced proper employment procedures throughout employment lifecycle.
  • Advised employers on policy and procedure implementation and Unemployment tax rate reduction strategies.
  • Analyzed pension, severance, and separation agreements.
  • Met a 21-day timeliness guideline at a rate of 97%.
  • Calculated and established overpayments and underpayments of Unemployment benefits.
  • Processed appeals, e-filed judgments, garnishments, satisfactions, and Unemployment insurance debt payments.
  • Calculated penalty, interest, and fees of wage audit and collaborated with the debtor on agreeable repayment terms.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Trained and reviewed work of junior personnel on departmental responsibilities.

Education

Bachelor of Science -

Wilmington University
New Castle, DE

Associates - Paralegal Studies

Johnson & Wales University
Providence, RI

Skills

  • Benefits administration and 401k administration
  • Policy and procedure development
  • Employee relations, engagement, performance management, and Union relations
  • Termination processes, exit interview, unemployment regulations
  • CA employment law
  • Open enrollment, COBRA, ERISA, 1095,
  • Compensation and job analysis, budget management, taxation
  • HRIS systems, PayCom, Paylocity, Paychex, PHRST, WorkDay, Zywave, Employee Navigator, Vantage Point/DelTek, Google Suite, Microsoft Office
  • Benefits administration
  • Job description creation and compensation analysis
  • Labor law compliance, I-9, E-Verify, EEOC, FMLA, ADA BLS reporting

Certification

SHRM-CP, Certified DOL BAM auditor (Benefit Accuracy Measurement), H&R Block tax certification, Former IRS PTIN

Timeline

Classification and Compensation Specialist

Salisbury University
04.2025 - 09.2025

Employee and Labor Relations Advisor

State of Delaware Department of Human Resources
03.2024 - 04.2025

Senior Secretary Athletics Dept

Cape Henlopen School District
12.2023 - 03.2024

Human Resources Manager

Brockstedt Mandalas & Federico LLC
10.2022 - 11.2023

Human Resources Director

Lowe Engineers LLC
01.2022 - 10.2022

Director of Human Resources

Cor-Tech LLC
09.2017 - 01.2022

Compliance Customer Exception Lead

Ryder Integrated Logistics
10.2016 - 09.2017

Quality Control Auditor, Claims Deputy (labor Law Adjudicator)

Department of Labor State of DE Div of Unemployment Insurance
09.2011 - 06.2015

Associates - Paralegal Studies

Johnson & Wales University

Bachelor of Science -

Wilmington University

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