Holly Newberry
Lakeland,FL
Summary
Motivated and detail oriented customer service provider with history of web design and administrative management experience. Passionate about operational efficiency, accurate record keeping, and delivering exceptional support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Member
Vampire Penguin
12.2025 - Current
- Delivered exceptional customer service in high-volume settings, ensuring customer satisfaction and repeat business.
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
- Collaborated with team members to maintain a clean, organized, and welcoming environment for guests.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Trained new staff on operational procedures, fostering a knowledgeable team environment.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
FEMA - DISASTER RELIEF SPECIALIST
K FORCE - FEMA TEMP
01.2021 - 01.2022
- Time sensitive responses to emergency situations
- Strategic resource and precise record keeping
- Government focused training with extensive technical support
TEAM LEADER & EVENT COORDINATOR
HTEAO
01.2019 - 01.2021
- Managed supply orders, shipping logistics and inventory tracking
- Trained new hires and supported leadership in team performance and scheduling
- Oversaw local marketing and promotional event coordination
CUSTOMER SERVICE - CASHIER
Publix Supermarkets
01.2015 - 01.2020
- Provided Customer service and support to management
- Cross Trained in 5 separate departments supporting my team where best needed
WEB CONTENT MANAGER
24Media Agency
01.2014 - 01.2016
- Database administration and website design
- Curated and Managed brand - aligned content for social media platforms to improve engagement
- Maintained and organized internal spreadsheets
Education
Diploma - Technology Based Curriculum
Pivot Charter High School
01.2014
Skills
- Data Entry & Spreadsheet Management
- Customer & Employee Support
- Event Planning & Coordination
- Social Media Oversight (Basic)
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
Certification
- Certified HIPPA Provacy Associate (CHPA)
- Community Emergency Response Team (CERT)
- Food Handler Certification
Timeline
Team Member
Vampire Penguin
12.2025 - Current
FEMA - DISASTER RELIEF SPECIALIST
K FORCE - FEMA TEMP
01.2021 - 01.2022
TEAM LEADER & EVENT COORDINATOR
HTEAO
01.2019 - 01.2021
CUSTOMER SERVICE - CASHIER
Publix Supermarkets
01.2015 - 01.2020
WEB CONTENT MANAGER
24Media Agency
01.2014 - 01.2016
Diploma - Technology Based Curriculum
Pivot Charter High School