Summary
Overview
Work History
Education
Skills
Timeline
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Meyah Roberts

Norfolk,VA

Summary

Detail-oriented administrative and operations professional with extensive experience in payroll processing, data entry, scheduling, bookkeeping, customer service, healthcare support, and office administration. Expertise in managing records and maintaining accurate financial documentation while efficiently coordinating daily operations. Proven track record of delivering exceptional organizational support in fast-paced environments across the healthcare, finance, and customer service sectors, demonstrating a strong commitment to quality and success. Recognized for adaptability and a proactive approach to problem-solving, offering a fresh perspective and robust collaboration skills in diverse administrative settings.

Overview

6
6
years of professional experience

Work History

Tax Processing & Administrative Support

Vaughan and Company
Norfolk, VA
01.2026 - Current
  • Coordinated weekly processing and organization of 900+ company client tax files and 1,000 individual tax returns, maintaining strict adherence to compliance and confidentiality protocols.
  • Managed data entry operations, ensuring meticulous attention to detail in handling spreadsheets and financial records.
  • Scheduled and managed 15–20 client appointments weekly to enhance client engagement and service delivery.
  • Managed client payment transactions and maintained organized filing systems to support efficient office workflows.
  • Coordinated daily administrative tasks and ensured clear communication among front office staff.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Customer Service & Scheduling Representative

National Booking Center
Chesapeake, VA
06.2024 - 12.2025
  • Facilitated effective communication by handling 60+ inbound and outbound customer calls daily to enhance client relations.
  • Coordinated appointment schedules to enhance customer service while maintaining comprehensive documentation and account records.
  • Guided customers through online booking processes and efficiently handled appointment change requests.
  • Developed and implemented training programs to enhance scheduling procedures and customer service standards for new employees.
  • Facilitated strong customer satisfaction by addressing concerns and providing solutions through professional interactions.
  • Managed scheduling operations to optimize appointment bookings and resource allocation.
  • Coordinated communication between clients and service providers to ensure seamless scheduling processes.

Patient Care Assistant

Legacy at Town Creek
Athens, TX
04.2024 - 06.2024
  • Provided essential mobility support and hygiene care to enhance daily living for 15+ residents.
  • Oversaw monitoring and documentation of vital signs, including temperature, pulse, and respiration rates.
  • Implemented infection control protocols and ensured residents received adequate nutritional support.
  • Communicated patient concerns and condition changes to healthcare staff with precision and urgency.
  • Oversaw meticulous patient documentation while upholding confidentiality standards.
  • Assisted nursing staff in delivering patient care and maintaining comfort for residents.
  • Monitored vital signs and reported changes to healthcare professionals promptly.

Administrative Assistant / Tax Processing

Vaughan and Company
Norfolk, VA
01.2024 - 04.2024
  • Coordinated weekly processing and organization of 900+ company client tax files and 1,000 individual tax returns, maintaining strict adherence to compliance and confidentiality protocols.
  • Maintained meticulous financial records to support organizational budgeting and reporting needs.
  • Coordinated client appointments and facilitated daily payment processing to enhance service efficiency.
  • Executed spreadsheet creation and facilitated front office administrative tasks to streamline workflow.
  • Implemented effective filing systems and organized office correspondence to support administrative functions.
  • Coordinated scheduling and managed calendars for executives to optimize time management.
  • Streamlined office processes and procedures, enhancing operational efficiency across departments.

Administrative Assistant

RBC Homes
Pungo, VA
10.2023 - 01.2024
  • Oversaw daily communication within the office and effectively handled over 30 incoming calls to maintain high levels of responsiveness.
  • Executed accurate processing of employee timesheets and supported effective scheduling for diverse projects on a weekly basis.
  • Streamlined budgeting tasks while upholding a systematic approach to comprehensive business record-keeping.
  • Streamlined office documentation filing and optimized mail distribution to enhance operational efficiency.
  • Developed detailed workflow processes, streamlining operations to boost office productivity.
  • Organized and managed office activities to enhance productivity and support overall team objectives.
  • Facilitated optimal time management by managing scheduling and calendar appointments for executives.
  • Coordinated office activities to enhance operational efficiency and support team objectives.
  • Managed scheduling and calendar appointments for executives, ensuring optimal time management.

Administrative Clerk

Avis Budget Group
Norfolk, VA
04.2023 - 10.2023
  • Processed and updated more than 100 title and registration records weekly, ensuring data integrity and compliance.
  • Oversaw meticulous processing of refund checks and invoices, facilitating efficient lien release documentation.
  • Executed comprehensive audits and organized documentation to maintain compliance and uphold accuracy standards.
  • Assisted in compiling and analyzing data through spreadsheet creation for administrative reporting tasks.
  • Streamlined outgoing business mail procedures and maintained comprehensive document tracking systems.
  • Managed daily administrative tasks, ensuring operational efficiency and timely completion of projects.
  • Coordinated scheduling for staff meetings and training sessions, optimizing team productivity.

Fitness Program Staff

KROC Fitness Center
Norfolk, VA
04.2022 - 03.2023
  • Maintained attendance and safety records for 20+ program participants daily
  • Scheduled classes and communicated updates to participants and parents
  • Conducted daily inspections and maintained documentation for fitness equipment safety
  • Assisted with program coordination and administrative support activities
  • Maintained organized records and incident documentation procedures

Pay Clerk for Kitchen Staff

Nursing Home Staff
Athens, TX
03.2021 - 03.2022
  • Processed payroll and maintained payment records for 25+ employees
  • Managed accounts payable and receivable documentation with strong attention to detail
  • Assisted with audits, budgeting, and financial reporting activities
  • Maintained balance sheets, income statements, and cash flow records
  • Supported operational budgeting and financial tracking processes
  • Handled confidential employee and financial information accurately

Undesignated Seaman

United States Navy
Chicago, IL
10.2020 - 05.2021
  • Completed military training in a structured, team-oriented environment
  • Demonstrated professionalism, adaptability, and strong communication skills
  • Honorably discharged following medical injury during boot camp
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Certified Nursing Aide - CNA

TVCC
Athens
04-2024

High School Diploma -

John Tyler High School
Tyler
05-2020

Skills

  • HR/Payroll Assistant
  • Front Office Operations
  • Bookkeeping & Financial Recordkeeping
  • Scheduling & Calendar Management
  • Data Entry & Record Management
  • Accounts Payable & Receivable
  • Microsoft Excel
  • Microsoft Office Suite
  • QuickBooks
  • Payroll Processing Software
  • Data Entry & Spreadsheet Management
  • Scheduling Systems
  • Financial Documentation & Reporting

Timeline

Tax Processing & Administrative Support

Vaughan and Company
01.2026 - Current

Customer Service & Scheduling Representative

National Booking Center
06.2024 - 12.2025

Patient Care Assistant

Legacy at Town Creek
04.2024 - 06.2024

Administrative Assistant / Tax Processing

Vaughan and Company
01.2024 - 04.2024

Administrative Assistant

RBC Homes
10.2023 - 01.2024

Administrative Clerk

Avis Budget Group
04.2023 - 10.2023

Fitness Program Staff

KROC Fitness Center
04.2022 - 03.2023

Pay Clerk for Kitchen Staff

Nursing Home Staff
03.2021 - 03.2022

Undesignated Seaman

United States Navy
10.2020 - 05.2021

Certified Nursing Aide - CNA

TVCC

High School Diploma -

John Tyler High School

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