Holly Nicholson
Littlefork,MN
Summary
Dynamic healthcare professional with extensive experience at Rainy Lake Medical Center, excelling in data entry and reception management. Proven ability to enhance patient care through strong organization and effective communication. Recognized for optimizing workflows and training staff, contributing to a supportive and efficient ward environment.
Overview
20
20
years of professional experience
Work History
Ward Clerk
Rainy Lake Medical Center
International Falls, MN
12.2005 - 03.2026
- Managed patient records and ensured accurate data entry in electronic health systems.
- Coordinated appointment scheduling and communicated effectively with patients and medical staff.
- Assisted in maintaining inventory of medical supplies and equipment for efficient operations.
- Supported nursing staff by preparing necessary documentation for patient care procedures.
- Trained new clerical staff on office protocols and electronic record management systems.
- Conducted regular audits of patient files to ensure compliance with healthcare regulations.
- Organized paperwork for doctors, nurses, and patients.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Medical/ Surgical and Energency Department department.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Reduced wait times for patients by effectively managing appointment schedules and room assignments.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Optimized workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Certified Nursing Assistant
Rainy Lake Medical Center
International Falls, MN
12.2005 - 03.2026
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records in compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to enhance patient care plans.
- Implemented infection control measures to ensure a safe environment for patients.
- Supported the onboarding of new staff by providing training on essential procedures.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
High School Diploma -
Littlefork Big Falls School
Littlefork, MN05-2000
Skills
- Strong organization
- Data entry
- Task delegation
- Healthcare experience
- Reception management
Timeline
Ward Clerk
Rainy Lake Medical Center
12.2005 - 03.2026
Certified Nursing Assistant
Rainy Lake Medical Center
12.2005 - 03.2026
High School Diploma -
Littlefork Big Falls School