Holly NOLFI
Lowellville,OH
Summary
Motivated person who is ready to broaden my skills and work in areas of interest. Results-oriented professional with proven ability to anticipate needs, and proactively address many situations. Strong calendar and scheduling management skills to prioritize, organize, and maximize availability and project timeliness. I am positive, upbeat, and dependable team player with an analytical, resourceful and adaptable approach to solving routine and complex problems.
Overview
35
35
years of professional experience
Work History
Emergency Medical Technician
Lane Lifetrans Paramedics
Mineral Ridge, OH
02.2005 - Current
- Evaluated patients' medical status and monitored vital signs for optimal care.
- Managed field and in-transit care by performing standard tests and administering medications.
- Executed logical decision-making during emergencies to ensure patient safety.
- Monitored patients from scene to hospital, providing necessary in-transit care.
- Collaborated with fire department personnel during structure fires and extrication operations.
- Developed strong rapport with local hospital staff to enhance patient care efficiency.
- Prepared detailed reports on fires, accidents, and emergencies for accurate information transfer.
Administrativ/Executive Assistant to the Vice President
Lane Lifetrans Paramedics
Mineral Ridge, OH
09.2014 - 08.2018
- Directed administrative support for vice president and chief of operations.
- Processed payroll for 110 employees accurately and timely.
- Scheduled ambulance ambulette and dispatch personnel efficiently.
- Maintained employee attendance records to ensure compliance.
- Enforced disciplinary measures for policy violations among staff.
- Served as liaison for attorney and coroner requests effectively.
- Supervised ambulette operations to optimize service delivery.
- Assisted HR department with employee compliance forms and procedures.
General Manager/Server/Bartender
The Station Grille at Melillo's
, OH
01.2021 - 07.2024
- Directed daily operations to ensure efficient workflow and optimal resource allocation.
- Managed all aspects of business operations, including budgeting, staffing, scheduling, and inventory control.
- Provided exceptional service to high volumes of customers daily.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered inquiries, and recommended specials to boost profits.
- Served food and beverages promptly, addressing order issues immediately.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about menu items and products.
Emergency Medical Technician
Johnston Fire Department
Johnstown, OH
09.2017 - Current
- Evaluated patients' medical status and monitored vital signs to provide appropriate care.
- Managed care in the field and in-transit, including performing standard testing and administering necessary medication.
- Executed reasoned and logical decision making in emergent situations.
- Monitored patients from scene to hospital transfer and performed necessary in-transit care.
- Demonstrated dedication to providing quality care through continued training and education.
- Working along side fire department personal with structure fires, car accidents, and extrication measures.
- Scene safety measures
- Protocol compliance
- Working directly with other healthcare providers and law enforcement
- Developed a strong rapport with other medical professionals, including local hospital staff, to foster quality and efficient patient care.
- Assessed emergency situations and prioritized medical care accordingly.
- Operated emergency vehicles with a focus on safety and efficiency while in transit.
- Maintained fire extinguishers and other fire equipment in multiple stations.
- Cooperatively and supportively interacted with coworkers and supervisors.
- Prepared reports of fires, accidents and emergencies for accurate transfer of information.
Server/Trainer
Bob Evans Restaurant
Austintown , OH
04.1991 - 02.2005
- Made guests feel welcomed and answered any questions or concerns.
- Used upselling for company benefit.
- Attended all meetings for trainers and added suggestions through experience.
- Educated waiters/new management members on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Developed, improved and managed training programs.
- Calculated charges, issued bills and collected payments.
- Provided exceptional service to high volume of daily customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Emergency Medical Technician - Emergency Medical Technician
Howland Fire Department
Warren, Ohio2005
Associate of Arts - Public Health and Education
Kent State University
Kent, OH2016
Skills
- Public relations
- Strong communication skills
- Calm under pressure
- Professional and mature
- Strong problem solver
- Problem resolution
- Organization and efficiency
- Records management systems
- Data entry
- Staff motivation
- Time management
- Information compiling
- Self-starter
- Multitasking and prioritizing
- Operational processes
- Sensitive material handling
- Customer service
- Phone call answering
- Customer relations
- Microsoft
- Route management
- Inbound and Outbound Calling
- System implementation
- Tech-savvy
- Payroll and benefits administration
- Patient evaluations
- Quality assurance controls
- Vital sign assessment
- Emergency management
- Reporting and documentation
- CPR and First Aid
- Ambulance transport
- Critical decision-making skills
- Credit card payment processing
Timeline
General Manager/Server/Bartender
The Station Grille at Melillo's
01.2021 - 07.2024
Emergency Medical Technician
Johnston Fire Department
09.2017 - Current
Administrativ/Executive Assistant to the Vice President
Lane Lifetrans Paramedics
09.2014 - 08.2018
Emergency Medical Technician
Lane Lifetrans Paramedics
02.2005 - Current
Server/Trainer
Bob Evans Restaurant
04.1991 - 02.2005
Emergency Medical Technician - Emergency Medical Technician
Howland Fire Department
Associate of Arts - Public Health and Education
Kent State University