Summary
Overview
Work History
Education
Skills
Timeline
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Holly O'Brien

Ocala,FL

Summary

Driven Customer Service Representative with hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Financial Assistant: Bank Teller

Citibank, NA
06.2005 - 06.2008
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisting customers with processing transactions, such as deposits, withdrawals, transfers, cash advances and credit card payments while maintaining great customer service in a timing manor.
  • Conflict resolution whenever appropriate.
  • Matched purchase orders with invoices and recorded necessary information.

Barista

Starbucks
10.2001 - 01.2004
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

High School Diploma -

Livermore High School
Livermore, CA
06.2003

Associate of Science - Nursing, United States

Reedley College, United States
Reedley, CA
06.2005

Skills

  • Interpersonal and written communications
  • Friendly, with a positive attitude
  • Customer service skills
  • Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages
  • Cleaning and sanitizing work areas, utensils and equipment
  • Cleaning service and seating areas
  • Describing menu items and suggesting products to customers
  • Servicing customers and taking orders

Timeline

Financial Assistant: Bank Teller

Citibank, NA
06.2005 - 06.2008

Barista

Starbucks
10.2001 - 01.2004

High School Diploma -

Livermore High School

Associate of Science - Nursing, United States

Reedley College, United States

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Holly O'Brien