Holly Ochoa
LA FERIA
Summary
Student with proven ability to learn rapidly and contribute effectively to team objectives. Demonstrated success in leading projects through strong communication and collaboration skills. Consistent academic excellence reflects dedication and integrity in all endeavors.
Overview
24
24
years of professional experience
Work History
Student
AAPC
Remote
04.2025 - Current
- Education for Medical anatomy, Certification for Billing and Coding
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Completed assignments by adhering to deadlines and guidelines set by professors.
Senior Resolution Specialist
CVS HEALTH CORPORATION
Remote
08.2021 - 04.2025
- Resolved escalated calls from dissatisfied members regarding coverage and service issues.
Provided procedural support to frontline call agents to ensure efficient operations. - Managed inbound and outbound communication, clarifying questions about medication coverage and insurance.
- Guided members through pharmacy benefit plans and mail order prescriptions to optimize their options.
Customer Service and Tech Support
Pittman & Davis
Harlingen
01.2017 - 08.2021
- Work to support customers with ordering on the website with technical issues.
- Most of my responsibilities are working with the our website, Customer Service emails, updating and responding to social media outlets, and some Tech phone calls in responding to customers in a timely manner.
Supervisor
Bath and Body Works
Harlingen
01.2016 - 01.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Assign employees to specific duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Retail Merchandiser
Hallmark Marketing Company LLC
Harlingen/Weslaco Area
01.2014 - 01.2016
- Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.
- Maintains customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features.
- Maintains store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.
- Maintains inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.
- Completes call report by observing display and pricing of competitors' products.
- Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period.
- Provides information by reporting growth, expansion, or closing of supermarkets in assigned territory.
- Maintains quality results by following and enforcing standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Associate Manager
Build a Bear Workshop
Friendswood
01.2011 - 01.2013
- Supervised/Managed 10-12 part-time associates in an $2,000,000 / year store.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Assign employees to specific duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Project Manager
America’s Press
League City
01.2007 - 01.2011
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors and callers, handle their inquiries.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Complete forms in accordance with company procedures.
- Make copies of correspondence and other printed material.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Assist Customers and Sales Representatives on a one on one basis.
- Check preliminary and final proofs for errors and make necessary corrections.
- View monitors for visual representation of work in progress and for instructions and feedback throughout process, making modifications as necessary.
- Enter text into computer keyboard and select the size and style of type, column width and appropriate spacing for printed materials.
- Enter digitized data into electronic prepress system computer memory, using scanner, camera, keyboard, or mouse.
- Edit graphics and photos using pixel or bitmap editing, airbrushing, masking, or image retouching.
- Import text and art elements such as electronic clip-art or electronic files from photographs that have been scanned or produced with a digital camera, using computer software.
- Prepare sample layouts for approval, using computer software.
Assistant Manager
Bergamos Spa Retreat
Friendswood
01.2006 - 01.2007
- Supervise/Manage 3-4 associates.
- Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
- Receive payment and record receipts for services.
- Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers and public.
- File and maintain records.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Schedule appointments, and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
- Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Store Manager
Pacific Sunwear
Houston
01.2002 - 01.2003
- Supervised/Managed two assistant managers and 10-12 part-time associates in an $800,000 / year store.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Assign employees to specific duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Education
Certified Nursing Assistant -
San Jacinto College
Accounting -
Tennessee Technological University
General Education -
Columbia College
General Education - Medical Billing And Coding
Chaminade University of Honolulu
Skills
- Medical coding
- Time management
- Customer relationship management
- Insurance policies
- Billing procedures
- Conflict resolution
Timeline
Student
AAPC
04.2025 - Current
Senior Resolution Specialist
CVS HEALTH CORPORATION
08.2021 - 04.2025
Customer Service and Tech Support
Pittman & Davis
01.2017 - 08.2021
Supervisor
Bath and Body Works
01.2016 - 01.2017
Retail Merchandiser
Hallmark Marketing Company LLC
01.2014 - 01.2016
Associate Manager
Build a Bear Workshop
01.2011 - 01.2013
Project Manager
America’s Press
01.2007 - 01.2011
Assistant Manager
Bergamos Spa Retreat
01.2006 - 01.2007
Store Manager
Pacific Sunwear
01.2002 - 01.2003
Certified Nursing Assistant -
San Jacinto College
Accounting -
Tennessee Technological University
General Education -
Columbia College
General Education - Medical Billing And Coding
Chaminade University of Honolulu