Holly Case
Summary
Data Management Specialist with six years of experience running existing and new programs in order to enhance efficiency. Collaborative approach to data management system design and usability validation. Creative troubleshooter implementing enduring solutions to chronic deficiencies. Organized and detailed with proven history supporting projects in both single and group settings.
Overview
20
20
years of professional experience
Work History
Data Systems Specialist
Madonna University
02.2020 - Current
- Data Maintenance, report management, and management of enrollment services applications for Madonna University.
- Liaison for enrollment services staff and with IT to troubleshoot errors, validate reports, and assist staff with the development, testing, and usage of Madonna University systems.
- Build charge tables for university on a semester basis, develop and implement student invoices.
Third-Party Billing Specialist
Madonna University
01.2018 - Current
- Maintenance of a direct third-party billing system for students' educational & and financial needs.
- Controlling and balancing accounts receivable reports, processing third-party book authorizations, and receipts of third-party payments.
- Liaison to third-party organizations such as Ford, GM, the VA, and Michigan Trust.
Controller, Repairs & Spare Parts
Geneva Watch Group
09.2014 - 01.2018
- Supervision of daily operations of the Spare Parts & Repairs department.
- Manage customer relations/service and problem-solve to increase customer satisfaction
- Track inventory and supply usage, to increase workflow.
- Oversee order fulfillment and shipping using Endicia software.
- Monitor postage in tandem.
Manager
Mission-Based Books eCommerce Sales
12.2010 - 03.2014
- Worked in positions of increasing responsibility, starting as an order and shipping clerk in the warehouse, promoted to a customer service representative, shipping supervisor, and Manager of six employees and Canton operation.
- Customer relations management; cash handling duties; logistics, monitoring and evaluating inventory and orders; supplying products to eCommerce sites; office administrative duties.
- Proficient in Microsoft Office, Monsoon order software, Intelligent Business Systems shipping software, Asellertool scanning software, and eCommerce websites such as Amazon, eBay, etc.
Personal Assistant
The Janda Family and Ms. Evelyn Milcezny
03.2004 - 12.2010
- Provided an array of personal services for busy physician/lawyer family and elderly relative.
- Managed household funds; planned and coordinated activities; prepared meals; provided general housekeeping and transportation services.
- Care giver for elderly relative.
Education
Gerontology
Madonna University
05-2024
Skills
- Proactive
- Active listening
- Data management
- Problem-solving
- Teamwork
- Time management
- Proficient in Microsoft excel
- Creative with purpose
Timeline
Data Systems Specialist
Madonna University
02.2020 - Current
Third-Party Billing Specialist
Madonna University
01.2018 - Current
Controller, Repairs & Spare Parts
Geneva Watch Group
09.2014 - 01.2018
Manager
Mission-Based Books eCommerce Sales
12.2010 - 03.2014
Personal Assistant
The Janda Family and Ms. Evelyn Milcezny
03.2004 - 12.2010
Gerontology
Madonna University
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